Job Openings
ACCOUNT DIRECTOR
About the job ACCOUNT DIRECTOR
Key Knowledge and Execution Areas
- Maintain an outstanding knowledge of insurance and claims processing, including the incentives that drive the bottom line for the insurance industry claims departments.
- Build and maintain the client's reputation and relationships within the industry.
- Become a trusted member and a thought leader in the motor and general insurance community.
- Innovative thinking - making it happen and finding solutions when uncertainty arises.
- Learning and working with others - we are a collaborative team, we like to think in terms of options and outcomes and making a decision then moving forward quickly.
- Execution - our model is well established, youll be responsible for strategically
- tailoring the model for Malaysia and also directly involved in execution. You will be directly accountable for our success.
Reporting to the General Manager, your duties will be:
- Increasing the number of vendors (Primarily insurers) and the overall amount of inventory put to auction each month.
- Developing, sustaining and selling in the concept of a Malaysia-wide shared insurance claims assessment center.
- Building a pre-intake and sales Support team to service the buyers, creating an easy transfer of ownership service between our vendors and buyers.
- Deliver outstanding customer service to both vendors and buyers to ensure we achieve maximum returns on every vehicle put to auction.
- Make Pickles Asia an indispensable part of our customers business operations and create barriers to entry for competitors.
Other Essential Duties and Responsibilities
- Monitor and control all pre-intake of vehicles and ensure prompt completion of extracting vehicles from repairers to yard Complete pre-auction activities, including valuation work, lotting preparation and order, reserve review and recommendation, marketing activities (including showcasing marketing work to vendors)
- Complete all post-auction reporting activities, including offer/sale recommendations, explanations of success or anomalies, vender vs. auction trend reporting.
- Conduct monthly reporting with vendors, quarterly account reviews (vendor vs.industry trends), cost reduction advisory, industry knowledge sharing, and takingvendor feedback to the company.
- Maintain a client relationship log in the company CRM, and submit monthly sales reports to the Executive team.
- Ensure all vendor and buyer requests and complaints are responded to promptly, politely, and in accordance with Pickles procedures.
- Assist in training and development of staff in specific vendor requirements.
- Assist in the auction process to maximize vendor returns.
- Report on relevant sales issues at the fortnightly Departmental Managers meeting
Key Performance Indicators
- Volume of vehicles sold each month
- Clearing pre-intake vehicles with a success rate of 90% acceptance within 2 months average
- Developing a vehicles assessment center and making it work with insurance consignors
- Signing up new insurance consignors
Work experience preferred:
- Have work experience with the Motor Claims department in Insurance companies
- Have excellent PR skills.
- Have good skills in Microsoft Excel, Power Point and Word
- Good communication skills in English.
- Passionate about making a positive impact to the company and for clients.