Business Development Manager

About the client:

Our client is a Malaysia-based company primarily involved in providing customized furniture solutions, office systems, home furniture, and bespoke interior pieces for corporate and individual clients. Our client creates the ideal solution for every aspect of office design while keeping a close eye on their client's goals.

About the job:

The Business Development Manager (BDM) is responsible for identifying new business opportunities, developing strategic partnerships, expanding market presence, and increasing revenue. This role requires a combination of sales expertise, market research skills, strategic thinking, and relationship-building capabilities. The BDM plays a key role in driving company growth through lead generation, client acquisition, and collaboration with internal teams.

Key Responsibilities

A. Strategy & Planning

• Develop and execute strategic plans to achieve business goals and expand market presence.
• Analyze market trends, customer needs, and competitive landscape to identify new business opportunities.
• Develop go-to-market strategies for new products or services.
• Collaborate with leadership to align business development goals with overall company objectives.

B. Lead Generation & Sales

• Identify potential clients and key decision-makers through research, networking, cold calls, and other channels.
• Qualify leads and build a pipeline of prospective clients.
• Conduct presentations and product/service demos to potential customers.
• Prepare and deliver compelling proposals, quotations, and contract negotiations.
• Meet or exceed sales targets.
• Flexibility is essential to accommodate client schedules and relationship-building opportunities outside regular business hours.

C. Marketing & Branding Support

• Represent the company at industry events, trade shows, conferences, and networking events.
• D. Relationship Management
• Build and maintain long-term relationships with new and existing clients.
• Serve as the point of contact for key accounts, ensuring client satisfaction and repeat business.
• Act as a liaison between clients and internal teams (marketing, product development, customer service).
• May require domestic or international travel, including attendance at industry events, trade shows, and client meetings.
• Standard business hours apply; however, the role requires occasional after-hours availability for client engagement activities, such as dinners, networking events, and corporate entertainment.
• Provide feedback to the marketing team regarding customer needs, product trends, and competition.

E. Reporting & Analysis

• Track and report on sales performance, market activity, and business development initiatives.
• Use CRM systems to manage sales data, customer records, and communication history. (as soon as the full and complete CRM system is implemented)
• Provide regular reports and forecasts to senior management.

General Responsibilities:

• Drive business growth by identifying new opportunities, expanding market presence, and increasing revenue.
• Uphold strong professionalism, accountability, and results-driven performance in all business development activities.
• Build and maintain effective relationships with clients, partners, and internal stakeholders.
• Ensure alignment between business development, sales, marketing, and operational functions.
• Represent the company professionally in all client interactions, meetings, and external events.
• Maintain a high level of market awareness, including industry trends, competitor activities, and customer needs.
• Ensure all proposals, negotiations, and agreements are conducted in line with company policies and objectives.
• Comply with all company policies, procedures, and regulatory requirements.
• Demonstrate flexibility and commitment to meet business needs, including occasional travel and after-hours engagement.

Requirements:

• Minimum Diploma or Bachelor's Degree in Business, Marketing, or related field.
• Must have experience in the furniture industry.
• Proven experience in business development, sales, or client relationship management.
• Strong negotiation, presentation, and communication skills.
• Confident, well-presented, and able to build rapport with clients professionally.
• Strong interpersonal skills with a positive attitude and good character.
• Ability to work independently and manage multiple tasks under tight timelines.
• Strong attention to detail and organizational skills.
• Proficient in Microsoft Office (Excel, Word).
• Willing to work beyond standard business hours when required for client engagement, networking, and events.
• Willing to travel for business meetings, client visits, and industry events.