Payroll and billing administrator (ANZ)

The Payroll and billing administrator will deliver efficient, effective and accurate invoicing and payroll functions to all individual customers during their entire lifecycle at the company and provides support and assistance to the Customer Account Director in the delivery of the Service Delivery Teams objectives.

Key Responsibilities:

• Manage the collection of Contractor timesheets and timely dispatch of invoices for all customers
• Administer accurate and timely processing of payroll for all customers
• Administer accurate and timely processing of all other transactions including
• superannuation, Novated Leases and other packageable items
• Ensure the Customer Account Director is made aware of all processing errors
• Report all customer queries and issues to the Customer Delivery Manager for a
• timely response
• Maintain a high level of knowledge and understanding of the following:

i. All relevant employment and ATO legislation, including Modern Awards, Payroll Tax, Superannuation, Workcover, Business Expense Claiming & Salary Packaging

ii. All internal company systems, tools and publications

iii. All customer preferences & processes

• Provide administration assistance relating to the Contractor lifecycle, including
• system set up and reporting requirements, either directly or as a support to the
• Customer Support Administrator
• Additional duties and responsibilities as reasonably requested by the Customer
• Account Director
• Customer Service Management:

i. Always operate under the Customer is King philosophy

ii. Represent our brand in line with company vision and values, and always present in a professional manner

iii. Display a consistent desire to help or meet the service needs of both internal and external customers

Key Requirements:

• Minimum 2 years of relevant experience
• Payroll or accounts payable and receivable experience
• Proven high level attention to detail and accuracy
• Demonstrated ability to handle high volume work with efficiency to tight timeframes
• Excellent multi-tasking, prioritizing and time management skills
• The ability to build rapport and establish strong business relationships within teams and Management
• Proven ability to work well autonomously and within a team environment
• Australian Payroll experience would be an advantage
• Required languages: English and Bahasa Malaysia
• Good communications skills