Customer Success & Support Specialist (Edutech)

Are you looking for a place to improve your personal and professional skill set? Are you a good problem solver? If the answer is yes, WE WANT YOU!

Our client is a fast-growing Edutech regional startup searching for flexible go-getters. Were specifically looking for a Customer Success Specialist who will roll up their sleeves to deliver 5-star customer experience to our clients. As a key member of our customer success team, you will help craft the customer success journey by building strong relationships with them.

Our ideal candidate is passionate about using creative and analytical skills to identify problems, find solutions, and improve relationships.

To succeed in this role, you should be a good listener and problem solver.

What will you be doing in this role:

• Provide 5-star customer service, including going extra miles for clients, so they can experience exceptional customer experience from us.

• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them

• Co-ordinating the communication between clients & product team, work closely with product team in understanding clients' needs

• Work closely with technical team in resolving clients' technical issues

• Serve as day-to-day contact for assigned accounts, building trust and rapport

  while identifying areas of opportunity, highlighting best practices, and

  documenting them

• Review the customer journey, identifying how its supported, taking a

  consultative approach in helping clients overcome issues and achieve goals

  If the above sounds interesting to you, and you tick a few boxes below, apply now!

• You are tech savvy, have good basic Excel & presentation skills.

• You are able to communicate in Mandarin and English (read & written).

• You have strong verbal and written communication skills, able to address

  clients' issues empathetically.

• You wish to grow your career in a supportive environment.

• You are comfortable working across multiple departments in a

  deadline-driven environment, and highly adaptive to changes.

•  You are able to steer conversations towards positive outcomes with the use of positive language.
• You are an active team player, self-starter, and multitasker who can quickly adjust priorities.

  You are willing to improve yourself, while helping your leaders to improve by giving them constructive feedback.

If you have requirements below, itll make you stand out. However, these are not mandatory requirements:

• Previous customer success and service experience.

• You understand the tech startup environment and thrive in a fast paced

  workplace.

   
  
  Benefits:

• Learning and growing while you are in the job

• Upon successful sign-up, commission will be rewarded

• Performance bonus for high achiever

• Company medical insurance

• Free flow pantry