Field Service Engineer

Job Responsibilities:

• Perform installation, commissioning, and testing of equipment and systems at customer sites.
• Provide on-site troubleshooting, repair, and emergency service support to ensure equipment uptime and customer satisfaction.
• Conduct preventive and corrective maintenance activities in accordance with company standards and service schedules.
• Diagnose and resolve mechanical, electrical, and technical issues efficiently.
• Train customers' operational personnel on the proper use of equipment and systems.
• Train customers' technical teams on equipment maintenance, troubleshooting, and repair procedures.
• Prepare and maintain accurate service reports, maintenance records, and technical documentation.
• Supervise and coordinate third-party contractors or installation teams when required.
• Support sales teams by providing technical expertise and assistance during customer engagements.
• Participate in equipment demonstrations, trade shows, exhibitions, and other company events when required.
• Ensure compliance with company policies, safety regulations, and quality standards.
• Maintain effective communication with internal teams and management regarding technical issues, customer feedback, and project updates.
• Continuously update technical knowledge and stay informed on new products, technologies, and industry developments.

Job Requirements:

• Diploma or Bachelor's Degree in Electronic Engineering, Mechatronics Engineering, Mechanical Engineering, Electrical Engineering, or a related field.
• Minimum 5 years of hands-on experience as a Field Service Engineer, Service Engineer, or similar technical support role.
• Strong knowledge of mechanical, electrical, and electromechanical systems.
• Ability to read and interpret mechanical drawings, technical specifications, and electrical schematics.
• Proven troubleshooting, diagnostic, and problem-solving skills.
• Customer-focused with strong interpersonal and communication skills.
• Proficient in spoken and written English.
• Willingness and ability to travel domestically, regionally, and internationally as required.
• Ability to work independently while maintaining a high level of professionalism and customer service.