Modern Workplace Support Analyst

Job Responsibilities:

• Act as first point of contact for IT-related issues.
• Log, manage, and update tickets in the service desk system.
  
• Provide Level 1 support for Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
• Troubleshoot user account, email, login, and access-related issues.
• Escalate complex issues to L2/L3 teams following defined processes.
• Support user account management in Azure AD (Entra ID).
• Assist with password resets, group assignments, and role-based access.
• Support basic device enrollment and compliance checks in Intune.
• Assist with endpoint policy troubleshooting under guidance.
• Monitor basic alerts and escalate when required.

Job Requirements:

• 1–3 years in IT support / service desk.
• Basic knowledge of Microsoft 365 administration.
• Familiar with ticketing systems and IT support workflows.
• Exposure to: Microsoft Azure (especially Azure AD / Entra ID), Microsoft Intune (device enrollment, compliance, policies – basic level).
• Basic understanding of endpoint management concepts.
• Strong documentation and communication skills.
• Hands-on exposure to Azure AD or Intune preferred.
• Experience in managed services environment is an advantage.