Associate Modern Workplace Support Analyst

Job Responsibilities:

• Act as first point of contact for IT support requests.
• Log, track, and manage tickets via the service desk system.
• Provide basic support for: Microsoft 365 (Outlook, Teams, OneDrive, SharePoint – basic level).
• User access and account issues.
• Basic device troubleshooting (Windows laptops/desktops).
• Follow defined escalation procedures to L2/L3 teams.
• Update ticket status and ensure proper documentation.
• Communicate clearly with users on progress and resolution.
• Support daily operational IT tasks as assigned.
  

Job Requirements:

• Basic knowledge or academic exposure to Microsoft 365.
• Familiar with basic IT support concepts.
• Strong willingness to learn and grow in IT support and cloud technologies.
• Good communication and documentation skills.
• Ability to follow procedures and escalation workflows.
• Fresh graduates with IT-related background are encouraged to apply.
• Internship or service desk exposure is an advantage.