Chief Learning & Development Officer

Our client is one of the prominent financial services provider in Malaysia, is seeking a dynamic and strategic Chief Learning & Development Officer (CLDO) to lead the charge in building a high-performing, future-ready agency and sales force.

The CLDO will drive capability development for frontline distribution teams and play a key part in advancing sales productivity, talent growth, and long-term business sustainability.

The Opportunity

If you're passionate about transforming how agents and sales professionals learn, grow, and succeedthis is your chance to make a lasting impact.

As CLDO, youll set the strategy, lead the execution, and shape a strong training culture from the ground up. From onboarding to leadership development, youll build a learning engine that powers performance, drives business growth, and sets the benchmark for the industry

Responsibilities:

• Design and lead a long-term learning strategy focused on sales performance, agency development, and field leadership capability.

• Establish and manage a full-fledged training academy tailored for agents, distribution partners, and sales leaders.

• Drive onboarding, upskilling, coaching and leadership programs that directly impact productivity and retention.

• Lead and mentor a team of trainers and program leads to deliver quality, high-impact learning across the country.

• Track outcomes, performance and ROIensuring learning drives real business results.

• Ensure full compliance with training and licensing requirements from regulators.

• Continuously refresh training tools, content, and delivery methods (virtual, in-person, blended) to meet evolving field needs.

Requirements:

• 10+ years of experience in L&D, agency training or sales developmentpreferably in insurance, takaful or financial services.

• Proven track record in building structured sales/agency training frameworks and improving field productivity.

• Strong leadership skillswith the ability to inspire teams and collaborate across departments and agency tiers.

• Hands-on and strategicyou can design big-picture programs and also ensure smooth on-the-ground execution.

• Confident communicator and presentercomfortable engaging with both field leaders and C-suite stakeholders.

• Degree or certification in Training, Business, or related field; exposure to coaching frameworks a plus.

Why Join?

• Be part of a company committed to building the best-trained agency force in Malaysia.

• Lead impactful programs that shape careers and drive real sales outcomes.

• Take full ownership of a learning function with visible links to business growth.

• Join a stable, respected brand with strong values and people culture.