Customer Service Specialist

Profile

We are looking for a dedicated and proactive Customer Service Specialist to ensure the efficient management of orders and the timely delivery of products to our customers. This role requires strong communication skills, a customer-centric mindset, and the ability to coordinate effectively across different departments.

Main Responsibilities

• Act as the main point of contact for customer orders, ensuring timely order fulfillment and meeting customer expectations.
• Ensure that customer orders are confirmed and processed promptly.
• Collaborate closely with internal teams to ensure seamless operations.
• Maintain a high level of customer satisfaction by delivering exceptional service and addressing any inquiries or concerns.
• Proactively solve problems and communicate risks or delays to customers and internal teams when service levels or results are at risk.
• Contribute to the development and improvement of Customer Service procedures to enhance efficiency.

Skills

• Proven experience in international customer service.
• Knowledge of sales processes, foreign trade, importation, customs documentation, supply chain, and logistics.
• Advanced/native English level.
• Intermediate to advanced proficiency in Excel.
• Strong communication skills, both written and verbal.
• Proactive, solution-oriented approach to problem-solving.
• Team player with the ability to work effectively in a collaborative environment.