Airport Customer Service Executive – Male/Female

Position: Airport Customer Service Executive - Male/Female Company: Airstriprealtech Location: Hyderabad, Telangana, India Contract Details: Full-time Airstriprealtech is a leading airport management company based in Hyderabad, Telangana, India. We are currently seeking a highly motivated and customer-oriented individual to join our team as an Airport Customer Service Executive. As an Airport Customer Service Executive, you will be responsible for providing exceptional service to passengers and ensuring a smooth and efficient travel experience. You will be the first point of contact for passengers, assisting them with check-in, baggage handling, and boarding procedures. You will also handle any customer inquiries or complaints and provide timely and effective solutions. Key Responsibilities: - Greet and assist passengers at the airport check-in counters - Process passenger tickets and handle baggage check-in - Ensure compliance with all airport security and safety regulations - Provide information and assistance to passengers regarding flight schedules, delays, and cancellations - Handle customer inquiries and complaints in a professional and timely manner - Liaise with other airport departments and airlines to ensure a smooth travel experience for passengers - Handle any special requests or accommodations for passengers, such as wheelchair assistance or special meals - Assist with boarding procedures and ensure all passengers are boarded on time - Maintain a high level of customer service at all times - Handle cash and credit card transactions for ticket sales and excess baggage fees - Keep accurate records of all transactions and passenger information - Handle any other duties as assigned by the Airport Manager. Requirements: - Minimum of a high school diploma or equivalent - Previous customer service experience, preferably in the aviation industry - Excellent communication and interpersonal skills - Ability to handle stressful situations and difficult customers with patience and professionalism - Strong problem-solving skills and ability to think on your feet - Basic computer skills and knowledge of ticketing systems - Willingness to work in a shift-based schedule, including weekends and holidays - Must be physically fit and able to lift up to 50 pounds - Fluency in English and knowledge of other languages is a plus - Must have a positive attitude and a strong commitment to providing exceptional customer service. If you are passionate about providing excellent customer service and have a keen interest in the aviation industry, we would love to hear from you. Join our dynamic team at Airstriprealtech and be a part of the exciting world of airport management. Apply now!