Airport Ground Staff – Passenger Service Executive

Position: Airport Ground Staff – Passenger Service Executive Company Overview: Airstriprealtech is a leading airport management company based in Mumbai, Maharashtra, India. We specialize in providing efficient and high-quality services to passengers and airlines, ensuring a smooth and hassle-free travel experience. Our team of dedicated professionals is committed to delivering exceptional customer service and maintaining the highest standards of safety and security. Job Overview: As an Airport Ground Staff – Passenger Service Executive, you will be responsible for providing excellent customer service to passengers at the airport. You will work closely with the airline staff and other ground handling agencies to ensure a seamless and efficient operation. Key Responsibilities: 1. Greet and assist passengers at the airport, including check-in, baggage handling, and boarding processes. 2. Provide information and assistance to passengers regarding flight schedules, delays, and other relevant information. 3. Handle passenger inquiries and complaints in a professional and courteous manner. 4. Ensure the safety and security of passengers and their belongings at all times. 5. Coordinate with airline staff and other ground handling agencies to ensure timely and smooth operations. 6. Conduct security checks and screening procedures as per airport regulations. 7. Assist passengers with special needs, such as elderly, disabled, or unaccompanied minors. 8. Handle cash and credit card transactions for excess baggage, lounge access, and other services. 9. Maintain accurate records of passenger information and flight details. 10. Adhere to all safety and security protocols and procedures at the airport. Requirements: 1. High school diploma or equivalent. 2. Previous experience in customer service, preferably in the aviation industry. 3. Excellent communication and interpersonal skills. 4. Ability to work in a fast-paced and dynamic environment. 5. Strong problem-solving and decision-making skills. 6. Knowledge of airport operations and procedures. 7. Fluency in English and Hindi, both written and verbal. 8. Basic computer skills. 9. Willingness to work in shifts, including weekends and holidays. 10. Must be physically fit and able to stand for long periods of time. 11. Must have a valid passport and be able to obtain necessary security clearances. 12. Must be a team player and have a positive attitude. We offer a competitive salary and benefits package, along with opportunities for growth and development. If you are passionate about providing exceptional customer service and have a keen interest in the aviation industry, we would love to hear from you. Apply now to join our team at Airstriprealtech!