Passenger Service Executive || Airport Ground Staff Job

Position: Passenger Service Executive/Airport Ground Staff Company Overview: Airstriprealtech is a leading airport ground handling and management company based in Mumbai, Maharashtra. We provide a wide range of services to airlines and airports, including passenger handling, baggage handling, ramp services, and more. Our team is committed to providing the highest level of service and ensuring a smooth and efficient travel experience for all passengers. Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Passenger Service Executive/Airport Ground Staff. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for delivering exceptional customer service. In this role, you will be responsible for assisting passengers with their travel needs, ensuring their safety and comfort, and maintaining a high level of professionalism at all times. Key Responsibilities: - Greet passengers and provide them with a warm welcome to the airport - Check-in passengers and their baggage, issue boarding passes, and ensure all travel documents are in order - Assist passengers with special needs, such as unaccompanied minors, elderly or disabled passengers - Handle any customer inquiries or concerns in a professional and timely manner - Board and deplane passengers according to airline procedures - Ensure the safety and security of all passengers by following all safety protocols and procedures - Handle lost or damaged baggage claims and assist passengers with retrieving their luggage - Monitor flight schedules and provide updates to passengers as needed - Collaborate with other airport staff to ensure a smooth and efficient operation - Maintain a clean and organized work area at all times - Adhere to all company policies and procedures, as well as airport regulations and security protocols Qualifications: - High school diploma or equivalent - Previous customer service experience is preferred - Excellent communication and interpersonal skills - Ability to work in a fast-paced and dynamic environment - Strong problem-solving and decision-making skills - Ability to work flexible hours, including nights, weekends, and holidays - Must be able to pass a background check and obtain necessary security clearances If you are a team player with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity at Airstriprealtech. We offer competitive salary and benefits packages, as well as opportunities for career growth and development. Join our team and be a part of the exciting world of aviation!