Contact Center Representative

Principal Responsibilities:

• Working in a contact center environment and handling multiple customer calls from our customers.

• Providing high quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible.

• Listening to customers and establishing their needs in order to offer relevant products, services and solutions.

• Taking ownership to complete necessary research and customer follow up or alternatively directing the customer to the appropriate department for resolution.

• Responsible for achieving individual performance expectations and development whilst maintaining appropriate operational risk control and compliance in all activities.

Requirements:

• Excellent customer-serving manner, communication, and problem-solving skills.

• Ability to apply basic and numerical reasoning when handling customer enquiries.

• Ability to advise, communicate, empathize, resolve conflict, and respond sensitively to clients.

• Ability to acknowledge emotions and handle requests effectively whilst asking appropriate probing questions.

• Positive attitude with willingness to help others.

• Flexibility to work on shift duties (including overnight, weekend and public holidays).

• Candidates must be at least a graduate of Diploma or Degree. Fresh graduates are welcomed to apply!

• Applicants must be a Malaysian citizen.

• Applicants must be willing to work at Kuala Lumpur.

• Applicant must be able to speak in good English