D365 Finance & Operations ERP Template Team Lead

Description

Akindra Talents is a Romania-based IT workforce company providing flexible IT staffing solutions and support to global customers. Based in the heart of Transylvania, we focus on connecting talented individuals with our clients across Europe. We build and manage remote operational support and development teams, while also supporting our freelance collaborators during their journey.

Our client is a global trading, logistics, and distribution company headquartered in Belgium, with over 180 locations worldwide. Our client specializes in the distribution of chemicals across emerging markets worldwide, focusing on industries such as home care, nutrition, and mining. The company has its own local logistics assets and provides services including storage, value-added logistics, and just-in-time deliveries. With over 3000 employees the annual revenues exceed 2.5 billion USD, reflecting its significant presence in the chemical distribution sector.

To strengthen the global IT team, our client is looking for a Microsoft Dynamics 365 (Finance & Operations) ERP Template Team Lead to ensure the successful operation, support, and continuous improvement of commercial off-the-shelf Enterprise Resource Planning (ERP) platform(s), more specifically, templates. This role supports global commercial and customer-facing functions by overseeing system performance, vendor coordination, business alignment, and platform optimisation.

Responsibilities

• Ensure smooth operation and functional performance of the Microsoft Dynamics 365 Finance & Operations (F&O) platform, with a strong focus on template governance and standardization across Finance and Supply Chain Management (SCM) modules.
• Manage service requests, incidents, and enhancements related to Dynamics 365 F&O templates and core ERP functionalities.
• Collaborate with Finance, Sales, Supply Chain, and Customer Service teams for needs assessment.
• Coordinate ERP vendor support, updates, and license compliance.
• Lead release planning, testing, and deployment of template updates, system upgrades, and configuration changes within Dynamics 365 F&O.
• Monitor ERP usage and adoption; gather user feedback and performance metrics.
• Ensure proper integration of Dynamics 365 F&O templates with surrounding systems and platforms.
• Maintain access controls and ensure compliance with GDPR and data handling policies.
• Support training, user onboarding, and functional documentation.
• Identify opportunities to improve ERP processes, workflows, and automation.

Requirements

• 6–10 years of experience in application service delivery or ERP platform management, with strong knowledge of COTS ERP solutions and strong exposure to Supply Chain Management (SCM) and Finance modules.
• Proven track record with Microsoft Dynamics 365 (Finance & Operations) ERP projects.
• Strong background in application service delivery, ERP platform management, or template governance within Dynamics environments
• Experience in a commercial or customer service environment in an international context is highly preferred.
• Bachelor's or Master's degree in Information Systems, Business IT, or related field.
• Solid understanding of ERP processes (sales, customer service, finance, supply chain).
• Familiarity with IT service management frameworks (e.g., ITIL).
• Strong communication, coordination, and vendor management skills.
• Knowledge of GDPR and customer data protection requirements.
• Fluent in English.

Additional Information

• Permanent (CIM -direct with client)
• Start: As soon as possible
• Location: Bucharest, Hybrid
• Language: English