ERP Rollout Team Lead

Description

Akindra Talents is a Romania-based IT workforce company providing flexible IT staffing solutions and support to global customers. Based in the heart of Transylvania, we focus on connecting talented individuals with our clients across Europe. We build and manage remote operational support and development teams, while also supporting our freelance collaborators during their journey.

Our client is a global trading, logistics, and distribution company headquartered in Belgium, with over 180 locations worldwide. Our client specialises in the distribution of chemicals across emerging markets worldwide, focusing on industries such as home care, nutrition, and mining. The company has its own local logistics assets and provides services including storage, value-added logistics, and just-in-time deliveries. With over 3000 employees the annual revenues exceed 2.5 billion USD, reflecting its significant presence in the chemical distribution sector.

To strengthen the global IT team, our client is looking for an ERP Rollout Team Lead responsible for ensuring the successful operation, rollout, and continuous improvement of commercial off-the-shelf Enterprise Resource Planning (ERP) platform(s), more specifically rollout process. The role supports global commercial and customer-facing functions by overseeing system performance, vendor coordination, business alignment, and platform optimisation.

Responsibilities

• Ensure smooth operation and functional performance of the ERP platform, more specifically rollout process.
• Manage service requests, incidents, and enhancements for ERP-related rollouts.
• Collaborate with Finance, Sales, Supply Chain, and Customer Service teams of the relevant affiliate for needs assessment.
• Coordinate ERP vendor support, updates, and license compliance.
• Lead release planning and testing of ERP rollouts and configuration changes.
• Monitor ERP usage and adoption; gather user feedback and performance metrics.
• Ensure integration of ERP with other relevant systems.
• Maintain access controls and ensure compliance with GDPR and data handling policies.
• Support training, user onboarding, and functional documentation.
• Identify opportunities to improve ERP processes, workflows, and automation.

Requirements

• 6–10 years of experience in application service delivery or ERP platform management, with strong knowledge of COTS ERP solutions.
• Experience in a commercial or customer service environment in an international context is highly preferred.
• Bachelor's or Master's degree in Information Systems, Business IT, or related field
• Solid understanding of ERP processes (sales, customer service, finance, supply chain)
• Experience with platforms like Microsoft Dynamics ERP or similar
• Familiarity with IT service management frameworks (e.g., ITIL)
• Strong communication, coordination, and vendor management skills

Additional Information

• Permanent (CIM -direct with client)
• Start: As soon as possible
• Location: Bucharest, Hybrid
• Language: English