• Permanent
• Work Location Abu Dhabi-Musaffah
• Position: Call Center Agent 
• Salary: 4000-5000 AED per month

Job Description:

We are seeking a highly motivated and customer-oriented Call Center Agent to join our team in Abu Dhabi. The ideal candidate will have previous experience in a call center environment, preferably in the transportation industry, and be fluent in Arabic.

Responsibilities:

• - Handle incoming calls from customers and assist with inquiries, complaints, and requests
• - Provide accurate and timely information regarding transportation services, schedules, and pricing
• - Process bookings and reservations for customers
• - Maintain customer records and ensure all information is up-to-date and accurate
• - Collaborate with other departments to resolve customer issues and ensure a seamless customer experience
• - Follow up with customers to ensure their satisfaction and address any additional needs
• - Meet and exceed individual and team targets for call volume, customer satisfaction, and sales
• - Stay updated on company policies, procedures, and services to provide accurate information to customers
• - Uphold a high level of professionalism and customer service at all times

Requirements:

• Diploma or Bachelor Degree
• - Minimum of 2-3 years of experience in a call center environment, preferably in the transportation industry
• - Fluent in Arabic, both written and verbal
• - Excellent communication and customer service skills
• - Ability to multitask and work in a fast-paced environment
• - Strong problem-solving and decision-making abilities
• - Proficient in Microsoft Office and other relevant software
• - Flexibility to work in rotating shifts, including weekends and holidays
• - Must be able to work in Abu Dhabi, United Arab Emirates