Product Manager

Passionate about fashion and technology? Join the coolest e-commerce team in the Middle East at Ounass! As the definitive home of luxury, we offer everything from fashion to beauty, watches, home, and jewelry, serving Middle Eastern customers with unparalleled style. Our culture fosters success, prioritizing customer and employee satisfaction. Part of the prestigious Al Tayer Group and based in vibrant Dubai, we're a diverse team of 500+ members across the globe, driving innovation and growth together. Join us and be part of something extraordinary!

Join Us as a Checkout Product Manager at Ounass:

At Ounass, were seeking a Checkout Product Manager to shape and optimize the end-to-end checkout experience, delivering a seamless, high-converting journey that reflects the highest standards of luxury e-commerce. In this role, youll own the entire checkout flowfrom cart to paymentdriving innovation, personalization, and performance through data-driven decision-making and continuous A/B testing.

Youll collaborate cross-functionally with product design, engineering, data science, and customer support teams to deliver frictionless, persona-specific experiences across our diverse regional markets. With a customer-first approach and a strong analytical mindset, youll define the checkout strategy, lead its roadmap, and align the business around a compelling product vision that fuels growth and elevates our brand.

This is a mid-level PM role, you are required to have 3-5 years previous experience in a product manager position.

Key responsibilities:

• Drive Product Strategy: Collaborate with teams across Ounass to enhance the cart, checkout & payment journey, ensuring a seamless and efficient order flow.
  

• Gather Customer Insights & Map the Journey: Be the Voice of Customers (surveys, interviews, customer support inputs, NPS, reviews) to identify friction points and suggest improvements to the checkout experience.

• Data-Driven Decision Making: Track cart abandonment, checkout drop-off, and payment success metrics to prioritize initiatives and validate impact.
  

• Ensure Timelines and Commitments: Coordinate across teams to deliver checkout improvements, meeting quarterly and annual goals, supporting key launches and campaigns.
  

• Balance Business Goals: Align customer needs with business objectives to drive conversion, contribution margin, and luxury convenience.
  

• Stakeholder Communication & Management: Maintain clear communication with stakeholders, sharing progress updates, insights, and key performance results.
  

• Leverage Emerging Technologies: Open to learning new tools and technologies; experience with AI, LLMs for optimizing checkout, personalization, or fraud prevention.

Qualifications:

• Proven experience (3-5 years) in product management with a focus on checkout management, e-commerce, or marketplace platforms.
• A proactive and adaptable mindset, with the ability to handle ambiguity and fast-moving environments.
• Strong communication skills for interacting with both internal teams and external stakeholders.
• Excellent observational and analytical abilities to understand and optimize the customer journey.
• Proven track record in balancing customer-centric product management with business objectives.
• Ability to manage complex, multi-faceted projects while meeting deadlines.