CRM Technical Engineer

Core Responsibilities:

• Conduct unit inspections and receive units from the construction team, verifying they meet the required standards and specifications.
• Coordinate with construction, quality control, and other internal teams to resolve unit-related issues and ensure readiness for handover.
• Communicate with clients throughout the handover journey, handling inquiries and providing timely updates to ensure a positive customer experience.
• Organize and supervise handover appointments, including walk-throughs, snag rectifications, and final acceptance.
• Follow up with clients regarding snag-related issues to ensure timely rectification and satisfaction.
• Prepare and process all handover documents, ensuring accuracy and compliance with company standards.
• Provide periodic handover status reports and flag any risks or delays.
• Assess and advise on interior modification options.

Requirements:

• Bachelor of Engineering - Architecture.
• Strong communication and customer service skills.
• Ability to handle client complaints and maintain high satisfaction.
• Attention to detail in unit inspection and snag management.
• Strong reporting and documentation skills.
• Proficiency in using AutoCAD.