Assistant Training Manager

As Assistant Training Manager, we rely on you to:

Collaborate with the Training Manager in developing annual/monthly training plans in line with 5-star resort service standards.

Implement orientation programs, service skills training, functional training, and competency development programs for employees.

Ensure all training programs comply with brand standards, operational procedures, and corporate culture.

Conduct or support internal training sessions as assigned.

Support employee competency assessments and identify training needs across all positions.

Develop, update, and standardize training materials (SOPs, Training Manuals, E-learning content, Training Matrix, etc.).

Monitor training quality, evaluate post-training effectiveness, and propose improvements

We are looking for someone who:

Has a College or University degree in Hospitality Management, Human Resource Management, or related fields.

Has minimum 2–4 years of experience in training roles within 4–5 star hotels or resorts.

Has a solid understanding of 5-star hotel/resort service standards and departmental operations.

Possesses strong training, presentation, and on-the-job coaching skills.

Has good command of English in speaking, listening, reading, and writing.