Dutch-Speaking Customer Care Specialist

We are partnering with a leading international company in Portugal to recruit Customer Support Specialists for a large-scale public infrastructure project based in Porto.

This is a stable, long-term opportunity within a regulated and essential services environment, ideal for professionals who enjoy structured processes, customer interaction, and administrative accuracy.

Your Responsibilities

• Handle customer inquiries related to accounts, billing, tolls, and service information
• Register requests, complaints, and inquiries in internal systems, ensuring full traceability
• Perform billing, collections, and revenue reconciliation tasks
• Communicate with external stakeholders, including authorities and regulatory bodies, when required
• Ensure data accuracy and compliance with internal policies and regulations
• Contribute to service quality, revenue protection, and customer satisfaction
• All communication is handled via phone, email, and digital channels
  

Your Profile

• Native or C1 level Dutch with good command of English
• Comfortable interacting with customers and handling administrative tasks
• Detail-oriented, with strong accuracy in data handling and documentation
• Clear and professional communication skills (written and verbal)
• Well-organized and reliable in following procedures and deadlines
• Willing to work in a structured and regulated environment
• Previous experience in customer service, billing, collections, or administration is a plus

The Offer

• Meal allowance 
• Health insurance 
• Fully paid training before starting
• Portuguese employment contract 
• Rotational shifts from Monday to Sunday between 07:00 and 23:00 (8 hours/day + lunch break)
• Optional company accommodation for eligible international candidates