Costumer Support Specialist - German

We are partnering with a leading multinational technology company seeking a Customer Support Specialist -German to join their team in Lisbon. In this role, you will support customers with premium memberships on a well-known streaming platform.

Your Responsibilities

• Communicate with customers via phone, email, and chat
• Deliver outstanding customer service and ensure high levels of satisfaction
• Handle customer inquiries and complaints, providing timely and effective solutions
• Identify customer issues, troubleshoot, and resolve them efficiently
• Escalate complex cases to the appropriate department or senior support when necessary
• Collaborate with internal teams to ensure cases are properly resolved
• Accurately document all interactions, categorize cases, and report potential bugs
• Maintain and update all relevant administrative records

Your Profile

• Native or fluent in German (written and spoken)
• Fluent in English (minimum B2 level)
• Strong communication skills, with the ability to simplify technical information
• Problem-solving mindset with attention to detail
• Resilient, adaptable, and able to remain calm under pressure
• Ability to meet deadlines and work independently
• A team player with a proactive attitude

The Offer

• Competitive salary
• Opportunity to join a dynamic, international, and supportive team
• Ongoing training and development to help you grow
• Meal allowance
• Rotating shifts
• Transportation allowance
• Private health insurance
• Annual performance bonus
• Relocation support and assistance with accommodation