Costumer Service Representative- Dutch

We are partnering with a leading global customer experience provider to recruit a Customer Service Representative - Dutch for an exciting opportunity in the online advertising and digital services industry.

This is a full-time, on-site position in Lisbon, where you will support small and medium-sized businesses using self-service advertising solutions to grow their online presence.

Your Responsibilities

• Provide support to small and medium-sized business clients via phone, email, and chat
• Assist clients with account setup, platform navigation, and troubleshooting
• Deliver pre- and post-sales support for digital advertising products
• Guide clients on how to effectively use tools to optimize their online campaigns
• Identify recurring issues and trends impacting multiple clients
• Share customer feedback and insights to contribute to product and service improvements

Your Profile

• Fluent in Dutch (written and spoken), with good English skills for internal communication
• Comfortable working with digital tools, platforms, and online environments
• Strong customer focus with clear and professional communication skills
• Able to work independently and manage client requests efficiently
• Previous experience in customer service or a contact center is a plus
• Willing to work rotational shifts, including evenings and weekends
• High school diploma or equivalent

The Offer

• Full-time, on-site position in Lisbon
• Paid training with structured onboarding and ongoing support
• Relocation package, including assistance with accommodation
• Meal allowance and private health insurance
• 40-hour work week on a rotational schedule
• Long-term career growth opportunities in an international environment