Quality Assurance Engineer

Required Technical Skills:

• Strong knowledge of software testing methodologies (manual & automated)

• Hands-on experience with test case design, regression testing, and defect tracking

• Proficiency with QA/test management tools (Jira, TestRail, Selenium, Postman, Cypress, or equivalent)

• Working knowledge of SDLC and Agile/Scrum processes

• Proven ability to produce clear, user-friendly technical documentation (user guides, release notes, FAQs, API docs)

• Experience with documentation platforms (Confluence, Git-based repos, Swagger/OpenAPI, Markdown)

• Solid analytical, debugging, and problem-solving skills

Preferred Technical Skills:

• Experience testing AI/ML / enterprise software or platforms

• Familiarity with CI/CD pipelines and DevOps practices

• Knowledge of API testing and automation frameworks

• Exposure to enterprise contact centre platforms or cloud environments (AWS, Azure, GCP)

Domain Knowledge:

• End-to-end QA in enterprise-grade software environments

• Documentation best practices for both technical and business audiences

• Understanding of user adoption and change management support

Soft Skills / Other Requirements:

• Excellent written and verbal communication skills

• Ability to simplify complex technical concepts for different stakeholders

• Highly collaborative as a team player

• Comfortable balancing QA execution with documentation ownership

Responsibilities

Quality Assurance:

• Design, execute, and maintain manual and automated test cases

• Conduct functional, regression, integration, performance, and UAT testing

• Accurately log, track, and verify defects until closure

• Participate in sprint ceremonies, providing input on quality and test coverage

• Validate software features against requirements, ensuring reliability and compliance

Documentation:

• Own and maintain product documentation throughout the SDLC

• Create and update user manuals, setup guides, FAQs, release notes, and troubleshooting docs

• Work with engineers to produce API and developer documentation (Swagger/OpenAPI, Postman collections)

• Ensure documentation is consistent, accurate, version-controlled, and accessible

• Support training, onboarding, and knowledge transfer with clear reference materials

Qualifications

• Education: Bachelors degree in Computer Science, Information Systems, Engineering, or related field

• Certifications (good to have):

  • ISTQB Certified Tester (or equivalent QA cert)

  • Technical Writing / Documentation specialization

Benefits:

• Insurance

• Flexible Work Hours

• Housing allowance (for foreigners only)

• Paid Parental Leave