Customer Success Manager

Company Description

Trusted by major players throughout the industry, we have been a leading provider of SaaS solutions to businesses since 1997. The company's philosophy is to combine software design with comprehensive consultancy and support services to deliver business-critical applications.

Our enterprise software solutions deliver ROI by helping businesses increase profitability, improve customer service and value, integrate with other business applications, and readily access information to make informed decisions.

We offer a comprehensive product line of enterprise software and professional services addressing the needs of various departments and executive management. Our applications are ideal for executives who require real-time access to enterprise data. The software solutions are web-based, designed for quick deployment, scalable for growth, reliable, and readily available.

About the Role

We are hiring a Customer Success Manager to join our team at Altametrics. This role is responsible for managing relationships with our enterprise restaurant clients, ensuring their success with our products, and expanding adoption of new solutions. We are looking for someone with a strong background in customer engagement, excellent communication, and the ability to thrive in a fast-paced, client-facing environment.

Responsibilities

• Build and maintain strong relationships with key customer stakeholders.
• Act as the primary point of contact for assigned accounts, ensuring customer satisfaction and long-term retention.
• Understand client business needs and recommend appropriate Altametrics solutions.
• Apply restaurant problem-solving experience to connect with customers and add value to their operations.
• Partner with internal teams (Product, Implementation, Support) to deliver seamless customer experiences.
• Travel up to 50% to customer sites, meetings, and events.
• Monitor account health, identify risks, and proactively provide solutions.
• Translate customer needs into actionable feedback for internal development and product enhancement.
• Develop and deliver customer and partner training programs.

Requirements

• 3+ years in Customer Success, Account Management, or Product Management (restaurant or hospitality experience strongly preferred).
• Excellent communication, presentation, and interpersonal skills.
• Proven ability to manage multiple accounts/projects and prioritize effectively.
• Experience introducing and managing adoption of new products with existing customers.
• Willingness to travel up to 50%.
• Positive attitude, growth mindset, and strong problem-solving abilities.

Job Type: Full-time
Physical Setting: Onsite in Office

Job Type: Full-time

Salary: $65,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Education:

• Associate (Required)