Waiter

POSITION SUMMARY

Provides friendly and professional service to the guests in the restaurant and buffet

area, anticipating and fulfilling their needs.

ESSENTIAL DUTIES & RESPONSIBILITIES

To support Celebrity Cruises mission of becoming the worlds ultimate premium

cruise line with a taste of luxury, all duties and responsibilities are to be performed in

accordance with Celebrity Cruises Pillars of Safety, Service and Style, ISM/ISO and

SQM standards, USPH guidelines, and environmental regulations.

Each shipboard employee may be required to perform all functions in various service

venues and throughout the ship.

1. In accordance with Celebrity Cruises Pillars of Safety, Service and Style, as well

as through Celebrity Connections, each employee conducts oneself in a professional

and courteous manner at all times. This consists of physical and verbal interactions

with guests or fellow shipboard employees and/or in the presence of guest contact and

crewmember areas.

2. Must be knowledgeable about all of the menu items and ingredients and be able to

describe them to the guests.

3. Ensures guests are completely satisfied with the food and service and reports to the

Assistant Maître d any special requests or complaints made by the guests.

4. Reports for duty at assigned times following his/her supervisors instructions

according to company policies.

5. Performs any additional duties required by the Restaurant Managers schedule.

6. Responsible for keeping his/her working section clean and tidy following the

United States Public Health rules and regulations at all times.

7. Must have the physical ability to carry 16 covers (15-20 Kg.; approximately 44

pounds). For female Dining Room Waiters, 12 covers only.

8. Is aware of, and/or acquires the necessary knowledge to comply with the ships

standard operation, in order to assist guests and crewmembers with inquiries.

9. Attends meetings, training activities, courses and all other work-related activities as

required.

10. Performs related duties as required. This position description in no way states or

implies that these are the only duties to be performed by the shipboard employee

occupying this position. Shipboard employees will be required to perform any other

job-related duties assigned by their supervisor or management.

QUALIFICATIONS

Minimum hiring, language and physical requirements to perform the job.

Hiring Requirements:

Minimum of three years experience in a food preparation/service

position in an upscale hotel, resort, cruise ship or convention banqueting

service (shipboard experience preferred).

Completion of high school or basic education equivalency required.

Ability to analyze and interpret documents such as recipes and

manuals.

Ability to calculate figures and amounts such as discounts, interest,

commissions, tips, proportions, percentages.

Ability to solve practical problems and deal with a variety of variables.

Ability to interpret a variety of instructions furnished in written, oral,

diagram or schedule form.

Internal Candidate Requirements:

Language Requirements:

Ability to speak English clearly, distinctly and cordially with guests.

Ability to read and write English in order to understand and interpret

written procedures. This includes the ability to give and receive

instructions in written and verbal forms and to effectively present

information and respond to questions from guests, supervisors and coworkers.

Ability to speak additional languages such as Spanish, French or

German preferred.

Physical Requirements:

While performing the duties of this job, the employee is regularly

required to stand; walk; use hands to touch, handle, or feel; reach with

hands and arms; talk or hear; and taste or smell. The employee must

frequently lift and/or move up to 50 pounds. Specific vision abilities

required by this job include close vision, distance vision, color vision,

peripheral vision, depth perception, and ability to adjust focus.

All shipboard employees must be physically able to participate in

emergency life saving procedures and drills. Full use and range of arms

and legs as well as full visual, verbal and hearing abilities are required to

receive and give instructions in the event of an emergency including the

lowering of lifeboats. Ability to lift and/or move up to 50 pounds