Barista

Qualifications:

· Minimum of one year food service/hospitality related experience

· Knowledge of coffee, tea and specialty coffee drinks

· Guest service focused and solution oriented

· Ability to analyze and interpret documents such as recipes and manuals

· Ability to multi-task and remain organized and flexible in a fast-paced environment

· Excellent communication and interpersonal skills, including the ability to interact effectively

with guests and fellow employees

Core Competencies:

Job Skills/Results:

Job Description Manual - Hotel Operations Celebrity - 15.12 (Revision 70 - 01/12/2019)

Printed 03/19/2020. Printed copies are uncontrolled, and must be identical to the electronic version. 2

Key Performance Indicators (KPIs):

· KPIs assigned to position/department.

Operational Effectiveness:

· Ensures all operating standards and procedures are executed consistently

· All areas are clean, USPH compliant and visually appealing at all times

· Upholds STAR, Safety, Environmental and other company policies and standards

· Effectively resolves guest complaints and makes every effort to ensure that guest leave the Cafe

satisfied

· Creates opportunities for the guest to interact with the product

· Provides quality beverages consistently to all guests

· Follows standards for merchandising, stocking, rotating and storing products

· Contributes to F&B goals for increasing sales and improving profits

· Takes initiative in learning all aspects of the Barista position

People Skills:

Interpersonal Effectiveness:

· Stays above the line and accepts ownership for achieving results in all areas of accountability

including SGI, ratings, revenue, Workplace Safety.

· Resolves conflict with fact-based communication.

· Fosters team unity and inspires commitment to Celebrity Cruises.

· Collaborates well and works up, down and across the organization.

· Assists in training of all crew, including new hires.

Modern Luxury:

· Knows our brand standards and is accountable for executing against them at all times.

· Guest facing communication is professional, on brand and visually appealing.

· Is a role model for others and serves as a positive ambassador of Celebrity Cruises.

· Exhibits professional presence, positive energy and passion in all situations.

· Brings out the best in the team through authenticity, care and humility.

Physical & Language Requirements:

· While performing the duties of this job, the employee is regularly required to stand; walk; use hands to

touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must

occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close

vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

· All shipboard employees must be physically able to participate in emergency life saving procedures and

drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required

to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability

to lift and/or move up to 50 pounds.

· All shipboard employees must be able to communicate in the English language in order to understand and

interpret written procedures. This includes the ability to give and receive instructions in written and

verbal forms and to effectively present information and respond to questions from guests, supervisors and

co-workers