Assistant Waiter

Job Description Assistant Waiter

Purpose of Position:

• Ensures efficient food and beverage (F&B) operations, maintaining high production, quality, and guest-service standards in accordance with Vikings STAR Service Standards.
• Creates a friendly, guest-oriented service culture to ensure guest satisfaction and repeat business.

Responsibilities:

• Learn and use appropriate food and wine terminology & pronunciation to enhance the guest's dining experience.
• Become familiar with menu descriptions and wine lists to discuss items appropriately with guests.
• Have full knowledge of Vikings F&B options and ship activities to provide accurate information.
• Present F&B menus to guests, suggest dinner courses and wine pairings, and answer menu-related questions.
• Relay orders to the Galley using MXP Ordering Software and serve food and beverages per company standards.
• Follow Company Alcohol Serving Policies when serving drinks.
• Assist in F&B activities such as cocktail parties, Tea Time, and special events.
• Maintain and store assigned inventory stock, following Safety and Sanitation Rules.
• Set up assigned areas in accordance with supervisor directions, Operations Manuals, and SOPs.
• Minimize equipment loss/damage and maintain high cleanliness and sanitation standards.
• Clean and polish glassware, flatware, and equipment, ensuring proper storage.
• Ensure mise-en-place is ready 15 minutes prior to service.
• Participate in embarkation duties, including luggage assistance and guest escorting.
• Join "The Daily Reunion" team meetings to align with operational needs.
• Provide exceptional guest comfort and sales-oriented service, maintaining an impeccable level of cleanliness and hygiene.
• Proactively prepare service based on guest flow, embarkation & disembarkation, and shipboard activities.
• Wear the required Personal Protective Equipment (PPE) and follow correct lifting techniques to prevent injuries.
• Maintain professional grooming standards as per Vikings Image and Uniform Policies.
• Secure company property, especially during rough weather conditions.
• Work with flexibility, positivity, and professionalism under pressure.
• Gain knowledge of ports of call, shore excursions, and onboard activities.
• Support achieving Restaurant Department KPIs (quality and financial goals).
• Follow safety and security policies, participating in fire prevention and evacuation drills.
• Assist in other departments and perform additional duties as assigned.

Qualification (Your Profile)

• Minimum 2 years of experience as an Assistant Waiter or similar position in a premium hospitality or restaurant environment.
• Strong F&B knowledge, including allergy awareness.
• Shipboard experience is an advantage.
• Minimum age of 21 years.
• Physically fit able to carry heavy items, stand, kneel, and bend for prolonged periods.
• Fluent in English excellent communication skills.
• Flexible, stress-resistant, team player, with a strong work ethic.
• Guest-focused, service-oriented, with a positive personality and professional appearance.
• Impeccable hygiene standards and knowledge of sanitary policies.