Hotel Administrator

Job Description Hotel Administrator

Purpose of Position:

• Supports all departments with administrative tasks and daily operational needs.
• Ensures smooth execution of guest and crew-related documentation, upholding Vikings STAR Service Standards.
• Maintains a guest-oriented service culture, enhancing guest satisfaction and operational efficiency.

Responsibilities:

• Serve as the main contact for Department Heads regarding printing requests and administrative tasks.
• Assist the Assistant Cruise Director in preparing the Viking Daily newsletter and ensure accuracy before distribution.
• Print and process guest questionnaires.
• Take minutes during meetings when required.
• Create templates for special request reports, such as gift orders and shipboard credits.
• Prepare guest lists, cocktail invitations, and special notes from ship management.
• Print guest folios at the end of the cruise or as required.
• Personalize commemorative certificates for all guests and coordinate their distribution.
• Manage the Hotel Admin departments stationery orders for each cruise.
• Participate in The Daily Reunion, aligning with team operational needs.
• Wear Personal Protective Equipment (PPE) and follow safety guidelines.
• Maintain professional grooming standards per Vikings Image and Uniform Policies.
• Secure company property, particularly during rough weather conditions.
• Demonstrate flexibility and adaptability, maintaining a positive attitude under pressure.
• Gain knowledge of ports of call, shore excursions, and onboard activities.
• Support achieving Hotel Administration Department financial and quality goals.
• Follow safety and security procedures, participating in fire prevention and evacuation drills.
• Assist in other departments and perform additional duties as assigned.

Qualification (Your Profile)

• Minimum 1 year of administration experience in a premium hospitality operation.
• Shipboard experience is preferred.
• Fluent in English strong verbal and written communication skills.
• Ability to speak additional languages is an advantage.
• Flexible, stress-resistant, team player, with a strong work ethic.
• Detail-oriented and able to meet strict deadlines.
• Advanced administrative skills, including proficiency in PC-based databases, spreadsheets, and word processing.
• Guest-focused, service-oriented, with a professional appearance and impeccable hygiene standards.