Sommelier

Job Description Sommelier

Purpose of Position:

• Assists the Beverage Manager in ensuring the efficient operations of all bar areas.
• Creates a guest-oriented service culture to enhance guest satisfaction, repeat business, and profitability.

Responsibilities:

• Promote wine pairings and packages to generate revenue beyond inclusive wines and beverage packages.
• Ensure bar charges are correctly applied, and no open checks remain at the end of the business day.
• Conduct wine training sessions for F&B staff and organize wine tastings and special lectures for guests.
• Adapt wine lists according to available stock and local wines.
• Collaborate with the Beverage Manager to source local wines for an enhanced guest experience.
• Suggest updates for the Beverage Department and contribute to SOP development.
• Monitor and report breakages, maintenance issues, and upkeep of wine cabinets, cellars, and bar areas.
• Ensure proper glassware, mise-en-place, and bar operations during meal services and special events.
• Maintain cost controls, inventory, and stock rotation in coordination with the Beverage Manager and Inventory Manager.
• Ensure bar inventories and stock declarations comply with local customs regulations.
• Maintain cleanliness and equipment sanitation in accordance with Public Health Policies.
• Lead and support a multi-cultural team, ensuring crew satisfaction, productivity, and retention.
• Conduct daily team briefings ("The Daily Reunion") for operational updates and STAR Service alignment.
• Personally ensure guest comfort and high-quality beverage service.
• Participate in crew performance evaluations, training, and compliance with MLC (Maritime Labor Convention).
• Wear appropriate Personal Protective Equipment (PPE) and follow safety procedures.
• Maintain grooming standards as per Vikings Image and Uniform Policies.
• Ensure company property security, especially in rough weather conditions.
• Handle HR-related matters professionally, aligning with Vikings Policies and Code of Conduct.
• Demonstrate flexibility, adaptability, and professionalism under pressure.
• Gain knowledge of ports of call, shore excursions, and shipboard activities.
• Support achieving Bar Department KPIs (quality and financial goals).
• Follow safety and security protocols, participating in training, fire prevention, and evacuation drills.

Qualification (Your Profile)

• Minimum 2 years of experience as a Chief / Head Sommelier or Cellar Master in a premium hospitality or restaurant environment.
• Shipboard experience in the Sommelier position is required.
• Internationally recognized Certified Sommelier Level I required, Level II or Master Sommelier preferred.
• Ability to work independently.
• Fluent in English excellent communication skills (additional languages are an advantage).
• Experience in leading multi-cultural teams.
• Flexible, stress-resistant, team player with a strong work ethic.
• Guest-focused, service-oriented, with a professional appearance and impeccable hygiene standards.
• Excellent knowledge of Public Health Policies.
• Strong leadership, motivational, and coaching abilities.