Hotel Purser

Job Description Hotel Purser

Purpose of Position:

• Supports the Financial Officer in managing guest and crew administration, revenue, and cost controls.
• Ensures the accuracy of financial transactions, reporting, and shipboard accounting in compliance with Vikings STAR Service Standards.
• Maintains a guest-oriented service culture, contributing to guest satisfaction and operational efficiency.

Responsibilities:

• Balance departmental postings in MXP and POS, reporting any discrepancies.
• Perform cruise closing procedures, including Spa/Shops settlements and auditing cash floats.
• Manage the accuracy of the cash book and ships safe, ensuring sufficient funds.
• Handle cruise-related tax duties, supporting Department Heads as required.
• Assist in crew immigration procedures and guest passport verification.
• Maintain accurate guest accounts and onboard transactions in MXP.
• Oversee guest credit card payments, shipboard credits, and financial reconciliations.
• Ensure compliance with public health and customs regulations at various ports of call.
• Conduct random cash float audits for Explorers Team and Crew Purser.
• Supervise the Hotel Administrator, ensuring timely completion of administrative tasks.
• Manage turnaround memos and meetings for department heads.
• Assist at embarkation check-in and support the Explorers Desk as needed.
• Lead and support multi-cultural teams, ensuring crew satisfaction, training, and productivity.
• Conduct daily operational meetings ("The Daily Reunion") to align with financial and service goals.
• Wear Personal Protective Equipment (PPE) and follow safety protocols.
• Maintain professional grooming standards per Vikings Image and Uniform Policies.
• Secure company property, particularly during rough weather conditions.
• Follow safety and security policies, participating in fire prevention and evacuation drills.

Qualification (Your Profile)

• Minimum 3 years of experience in a shipboard financial position.
• Strong financial background, including budgeting and financial analysis.
• Previous experience in guest and crew administration is preferred.
• Fluent in English strong verbal and written communication skills.
• Ability to speak additional languages is an advantage.
• Flexible, stress-resistant, team player, with a strong work ethic.
• Advanced administrative skills, including proficiency in PC-based databases, spreadsheets, and word processing.
• Guest-focused, service-oriented, with a professional appearance and impeccable hygiene standards.
• Ability to confidentially handle financial communications via email, phone, and reports.