Head Waiter

Job Description Head Waiter

Purpose of Position:

• Assists the Restaurant Manager in ensuring efficient food and beverage (F&B) operations, maintaining productivity, quality, and guest-service standards in accordance with Vikings STAR Service Standards.
• Independently manages restaurant outlets, while coaching and developing the Restaurant Team.
• Creates a friendly, guest-oriented service culture to enhance guest satisfaction and repeat business, contributing to increased revenue and profitability.

Responsibilities:

• Plan, schedule, and assign staff to relevant sections.
• Conduct daily menu presentations and assist in organizing ship functions and special F&B events.
• Greet and welcome guests, ensuring their comfort and well-being while on duty.
• Manage and control guest reservations and seating arrangements, ensuring smooth table service.
• Communicate guest allergies and special dietary needs to the Galley and Restaurant Team.
• Ensure professional and efficient collaboration with the Executive Chef, Galley Team, and Bar Team.
• Conduct accurate monthly inventories and assist the Restaurant Manager in creating durable orders.
• Monitor and manage restaurant cost budgets, inventory, and stock takes.
• Maintain Restaurant Pest Management Logs in accordance with Public Health Policies.
• Provide feedback to the Restaurant Manager regarding team performance and service improvements.
• Ensure that all mise-en-place is prepared 15 minutes before service.
• Minimize equipment loss/damage and ensure cleanliness standards are met.
• Monitor the Time & Attendance System in compliance with Maritime Labor Convention (MLC) 2006.
• Lead and support a multi-cultural team, maximizing crew satisfaction, productivity, and retention.
• Participate in "The Daily Reunion" team meetings for operational updates and service alignment.
• Implement a culture of ownership and responsibility, ensuring proper staff training and motivation.
• Conduct performance reviews, training, and succession planning, ensuring compliance with MLC regulations.
• Wear Personal Protective Equipment (PPE) and follow proper lifting techniques.
• Maintain professional grooming standards as per Vikings Image and Uniform Policies.
• Secure company property, particularly during rough weather conditions.
• Demonstrate flexibility and adaptability, maintaining a positive attitude under pressure.
• Stay knowledgeable about itinerary ports, shore excursions, and shipboard activities.
• Support achieving Restaurant Department KPIs (quality and financial goals).
• Follow safety and security policies, participating in fire prevention and evacuation drills.

Qualification (Your Profile)

• Minimum 2 years of experience as a Head Waiter, Assistant Maître d, or similar position in a premium hospitality environment.
• Previous shipboard experience in this position is required.
• Minimum age of 21 years.
• Physically fit and in good health.
• Fluent in English excellent communication skills for leading teams and interacting with guests.
• Ability to speak additional languages is an advantage.
• Experience leading multi-cultural teams, with strong teamwork and coaching abilities.
• Flexible, stress-resistant, team player, with a strong work ethic.
• Guest-focused, service-oriented, with a professional appearance and impeccable hygiene standards.
• Thorough knowledge of Public Health Policies and sanitation standards.