CREW PURSER

Job Description Crew Purser

Purpose of Position:

• Efficiently manages all crew-related financial and administrative matters onboard.
• Ensures compliance with Vikings STAR Service Standards and company regulations.
• Maintains a friendly, guest-oriented service culture to enhance crew satisfaction and operational efficiency.

Responsibilities:

• Ensure accurate completion of crew files, including certifications, travel documents, and personal records.
• Process payroll and onboard crew accounts, including cash advances and ShipMoney transactions.
• Coordinate with Port Agents for crew sign-on and sign-off procedures, ensuring proper documentation for port clearances.
• Arrange crew travel logistics, liaising with Port Agents and Department Heads.
• Prepare and submit end-of-month financial reports and maintain accurate cash floats.
• Assist with immigration and customs clearance processes.
• Manage crew manifests to comply with safety regulations and international travel requirements.
• Maintain crew passports and Seamans Books, ensuring validity and proper documentation.
• Handle signing-on/off processes in MXP, ensuring crew visas and personal information are updated.
• Participate in The Daily Reunion, staying aligned with operational needs.
• Wear Personal Protective Equipment (PPE) and follow safety guidelines.
• Maintain professional grooming standards per Vikings Image and Uniform Policies.
• Secure company property, particularly during rough weather conditions.
• Demonstrate flexibility and adaptability, maintaining a positive attitude under pressure.
• Gain knowledge of itinerary ports, shore excursions, and onboard activities.
• Support achieving Hotel Administration Department financial and quality goals.
• Follow safety and security procedures, participating in fire prevention and evacuation drills.
• Assist in other departments and perform additional duties as assigned.

Qualification (Your Profile)

• Minimum 2 years of experience as a Crew Purser, Crew Manager, Crew Services Manager, or Shipboard Personnel Manager.
• Fluent in English excellent written and verbal communication skills.
• Knowledge of clearance and visa requirements for international waters, crew embarkation, and disembarkation.
• Financial background, particularly in payroll processing and accounting.
• Strong administrative skills, including proficiency in PC-based databases, spreadsheets, and word processing systems.
• Flexible, stress-resistant, team player, with a strong work ethic.
• Guest-focused, service-oriented, with a professional appearance and impeccable hygiene standards.
• Ability to confidentially handle sensitive communication via written, email, and phone.