Laundry Master

Job Description Laundry Master

Purpose of Position:

• Oversees all laundry and dry-cleaning operations, ensuring a smooth daily workflow.
• Ensures high productivity levels, a safe work environment, and strict adherence to Public Health policies.
• Maintains a guest-oriented service culture, ensuring guest satisfaction and repeat business.

Responsibilities:

• Regularly inspect laundry areas for cleanliness and safety, ensuring compliance with company policies and health regulations.
• Monitor and maintain linen inventory, coordinating with the tailor for crew linen upkeep.
• Ensure linen is properly staged and stored, preventing obstruction of exits, safety equipment, and fire hazards.
• Maintain inventory levels for laundry chemicals and supplies, submitting weekly requisitions.
• Oversee the Laundry Teams work schedules, ensuring compliance with Maritime Labor Convention (MLC) and International Labor Organization (ILO) regulations.
• Lead and motivate a multi-cultural team, fostering productivity, satisfaction, and retention.
• Meet with team leaders for "The Daily Reunion" to discuss operational updates and service standards.
• Ensure highest cleanliness standards, aligning with Vikings STAR Service Standards.
• Implement Public Health policies and maintain cleanliness in all laundry areas.
• Wear Personal Protective Equipment (PPE) and follow proper lifting techniques.
• Maintain professional grooming standards per Vikings Image and Uniform Policies.
• Secure company property, particularly during rough weather conditions.
• Stay knowledgeable about itinerary ports, shore excursions, and shipboard activities.
• Support achieving Laundry Department KPIs (quality and financial targets).
• Follow safety and security procedures, participating in fire prevention and evacuation drills.

Qualification (Your Profile)

• Minimum 5 years of experience as a Laundry Master or similar role in a premium hospitality environment.
• Minimum 3 years of shipboard experience is required.
• Fluent in English strong verbal and written communication skills.
• Ability to speak additional languages is an advantage.
• Guest-focused, service-oriented, with a positive personality and professional appearance.
• Strong leadership and training skills, with experience in managing multi-cultural teams.
• Comprehensive knowledge of stain removal techniques, fabric types, and chemical reactions.
• Advanced knowledge of Public Health policies, inventory control, and chemical handling.
• Strong administrative skills, including proficiency in PC-based databases, spreadsheets, and word processing.