Hotel General Manager

Job Description Hotel General Manager

Purpose of Position:

• Manages the entire Hotel Operation, leading all Hotel Department Heads onboard.
• Ensures exceptional guest and crew experiences, in line with Vikings STAR Service Standards.
• Oversees operational efficiency, financial performance, and compliance with public health and safety policies.

Responsibilities:

• Oversee Entertainment, Shops, Concessions, and Food & Beverage (F&B) events in collaboration with department heads.
• Plan and manage cruise layouts and guest experiences, ensuring seamless execution.
• Supervise sales of shore excursions, future cruises, and tour dispatch operations.
• Work with the Executive Chef to coordinate menu layouts and ensure high-quality F&B events.
• Ensure strict adherence to Public Health Policies, maintaining cleanliness and sanitation across the ship.
• Control operational costs, managing budgets, inventories, purchase orders, and ship accounts.
• Oversee crew vacation planning, internal promotions, and HR compliance.
• Provide visible leadership, engaging with both guests and crew.
• Ensure ship clearance, embarkation, and disembarkation processes are executed smoothly.
• Work closely with purchasing teams to ensure sufficient stock and supply levels onboard.
• Lead multi-cultural teams, ensuring crew productivity, satisfaction, and retention.
• Conduct daily operational meetings ("The Daily Reunion") to align with team goals and service standards.
• Deliver training and succession planning for key personnel.
• Enforce compliance with MLC (Maritime Labor Convention) policies.
• Wear Personal Protective Equipment (PPE) and follow safety protocols.
• Maintain professional grooming standards per Vikings Image and Uniform Policies.
• Secure company property, especially during rough weather conditions.
• Support achieving financial and quality goals across all hotel departments.
• Follow safety and security protocols, participating in fire prevention and evacuation drills.

Qualification (Your Profile)

• Minimum 5 years of experience as a Hotel General Manager, with a focus on operations, cost control, and revenue management.
• Previous shipboard experience is required.
• Strong financial acumen, with experience in budgeting and financial analysis.
• Fluent in English exceptional verbal and written communication skills.
• Ability to speak additional languages is an advantage.
• Leadership experience in managing multi-cultural teams.
• Flexible, stress-resistant, team player, with a strong work ethic.
• Advanced administrative skills, including proficiency in PC-based databases, spreadsheets, and word processing.
• Guest-focused, service-oriented, with a professional appearance and impeccable hygiene standards.
• Comprehensive knowledge of Public Health and Sanitary Policies.
• Strong team-building, coaching, and motivational skills.