Assistant Stateroom Steward/ess

Job Description Assistant Stateroom Steward/ess

Purpose of Position:

• Provides professional, personalized housekeeping services to guests.
• Maintains high cleanliness standards in guest bathrooms, corridors, and pantries while ensuring outstanding guest service.
• Contributes to guest satisfaction and repeat business, aligning with Vikings STAR Service Standards.

Responsibilities:

• Perform daily cleaning of guest bathrooms, balconies, windows, and furniture.
• Vacuum and maintain assigned corridors, trolleys, lockers, and pantries, following Public Health Policies.
• Ensure storage lockers are stocked with linens, towels, cleaning materials, and amenities.
• Identify and report maintenance issues in assigned areas.
• Ensure the confidentiality and security of guest staterooms.
• Provide ice deliveries, laundry pick-up/delivery, and shoeshine services.
• Properly handle cleaning products, chemicals, and housekeeping equipment while following sanitary disposal practices.
• Assist the Stateroom Steward/ess with minibar management during each cruise.
• Participate in luggage handling duties on embarkation and disembarkation days.
• Attend daily operational meetings ("The Daily Reunion"), ensuring adherence to Vikings STAR Service Standards.
• Ensure compliance with Public Health Policies and onboard sanitation regulations.
• Wear Personal Protective Equipment (PPE) and use proper lifting techniques.
• Maintain professional grooming standards per Vikings Image and Uniform Policies.
• Secure company property, particularly during rough weather conditions.
• Demonstrate flexibility and adaptability, maintaining a positive attitude under pressure.
• Support achieving Housekeeping Department KPIs (quality and financial goals).
• Follow safety and security policies, participating in fire prevention and evacuation drills.

Qualification (Your Profile)

• Minimum 2 years of experience as an Assistant Stateroom Steward/ess or similar role.
• Previous cruise industry experience is required.
• Fluent in English strong communication skills to interact with English-speaking guests.
• Guest-focused, service-oriented, with a professional appearance and impeccable hygiene standards.
• Ability to work safely with cleaning chemicals and hazardous materials.
• Proven knowledge of Public Health and Sanitary Policies.
• Physically able to lift up to 50 lbs. (30 kg) and stand/walk for long periods.
• Flexible, stress-resistant, team player, with a strong work ethic.