Wine Steward

Job Description Wine Steward

Purpose of Position:

• Supports food & beverage (F&B) operations at all times, ensuring adherence to Vikings STAR Service Standards.
• Ensures that glassware, equipment, utensils, and products in the assigned area are maintained and exceptionally clean.
• Creates a guest-oriented service culture to enhance guest satisfaction and repeat business, increasing revenue and profitability.

Responsibilities:

• Maintain in-depth knowledge of all Bar Menus to deliver exceptional service.
• Ensure accurate guest charges and promptly report any discrepancies to the supervisor.
• Conduct daily wine presentations in coordination with the Executive Chef & Sommelier for all restaurant outlets.
• Serve beverages during meal periods, following company alcohol serving policies.
• Assist and support Waiters during service.
• Organize wine tastings and participate in shoreside wine-related excursions when required.
• Properly store and manage Bar and Cellar Inventory Stock, maintaining par-levels and following Public Health Policies.
• Follow service procedures according to company SOPs and Public Health Policies.
• Assist in preparation and execution of F&B activities across all outlets.
• Minimize equipment loss/damage and maintain high sanitation and cleanliness standards.
• Ensure mise-en-place is ready 15 minutes prior to service.
• Participate in daily operational briefings ("The Daily Reunion").
• Deliver high-quality guest service, maintaining impeccable hygiene and STAR Service Standards.
• Wear the appropriate Personal Protective Equipment (PPE) and follow safety procedures.
• Maintain professional grooming standards as per Vikings Image and Uniform Policies.
• Secure company property, particularly during rough weather conditions.
• Support the Bar Department in achieving financial and quality goals.
• Follow safety and security policies, participating in training, fire prevention, and evacuation drills.
• Assist in other departments or perform additional duties as assigned by supervisors.

Qualification (Your Profile)

• Minimum 2 years of experience as a Wine Steward or similar position in a premium hospitality or restaurant environment.
• Ability to work independently.
• Minimum age of 21 years.
• Physically fit able to carry heavy items, stand, kneel, and bend for prolonged periods.
• Fluent in English excellent communication skills.
• Flexible, stress-resistant, team player with a strong work ethic.
• Guest-focused, service-oriented, with a professional appearance and impeccable hygiene standards.
• Good knowledge of sanitary standards.