FRONT DESK MANAGER

Position: Front Desk Manager

Company Overview:

Royal Caribbean is a leading global cruise line company that offers unforgettable experiences to its guests. With a fleet of 26 ships, we sail to over 270 destinations worldwide. Our company is committed to providing exceptional service, innovative amenities, and exciting itineraries to our guests.

Position Overview:

We are seeking a highly motivated and experienced Front Desk Manager to join our team. The Front Desk Manager will be responsible for overseeing the daily operations of the front desk and ensuring that our guests receive top-notch customer service from the moment they step on board. This is a full-time, permanent position with opportunities for growth and advancement within the company.

Key Responsibilities:

- Manage the front desk team and ensure that all staff members are providing exceptional service to guests

- Train and develop front desk staff on company policies, procedures, and customer service standards

- Monitor front desk operations to ensure efficiency and effectiveness

- Handle guest inquiries, complaints, and requests in a timely and professional manner

- Maintain accurate records of guest interactions and transactions

- Collaborate with other departments to ensure a seamless guest experience

- Oversee the scheduling and payroll for front desk staff

- Conduct regular performance evaluations for front desk staff and provide feedback for improvement

- Develop and implement strategies to improve guest satisfaction and loyalty

- Stay updated on industry trends and implement best practices to enhance the front desk operations

- Manage and maintain inventory of supplies and equipment for the front desk area

- Ensure compliance with company policies, procedures, and safety standards

Qualifications:

- Bachelor's degree in Hospitality Management or a related field

- Minimum of 3 years experience in a front desk management role, preferably in the hospitality or cruise industry

- Strong leadership skills with the ability to motivate and develop a team

- Excellent communication and interpersonal skills

- Proven track record of providing exceptional customer service

- Proficient in Microsoft Office and reservation systems

- Ability to work in a fast-paced and dynamic environment

- Strong problem-solving and decision-making skills

- Knowledge of safety and security procedures

- Flexibility to work evenings, weekends, and holidays as needed

- Fluent in English, additional languages are a plus

Join our team and be a part of creating unforgettable experiences for our guests. Apply now and embark on a rewarding career with Royal Caribbean!