Executive Housekeeper

Job Description Executive Housekeeper

Purpose of Position:

• Oversees the Housekeeping and Laundry Departments, ensuring a clean and well-maintained ship environment.
• Manages a team of 90100 Officers and Crew, ensuring compliance with Vikings STAR Service Standards.
• Ensures guest satisfaction and high-quality service, contributing to the companys profitability and reputation.

Responsibilities:

• Conduct daily inspections of guest staterooms, public areas, crew areas, and laundry facilities.
• Supervise the cleaning and maintenance of all areas to ensure compliance with Public Health Policies.
• Manage the laundry department, ensuring proper cleaning of guest linens, uniforms, and laundry services.
• Monitor guest ratings and feedback, identifying opportunities for service improvement.
• Facilitate and participate in departmental meetings, shipboard inspections, and operational reviews.
• Oversee inventory control, approving purchase orders and requisitions for housekeeping and laundry supplies.
• Supervise luggage handling operations, ensuring smooth embarkation and disembarkation processes.
• Provide leadership and training, ensuring crew productivity, satisfaction, and retention.
• Conduct daily team meetings ("The Daily Reunion"), ensuring compliance with Vikings STAR Service Standards.
• Provide leadership in performance reviews, training, and compliance with MLC (Maritime Labor Convention).
• Ensure adherence to Vikings Image and Uniform Policies, maintaining high grooming standards.
• Implement safety measures, ensuring company property is secured and protected, especially during rough weather conditions.
• Demonstrate flexibility and adaptability, maintaining a positive attitude under pressure.
• Support achieving Housekeeping and Laundry Department KPIs (quality and financial goals).
• Follow safety and security policies, participating in fire prevention and evacuation drills.

Qualification (Your Profile)

• Minimum 3 years of experience as an Executive Housekeeper in a premium hospitality environment.
• Experience managing ship operations with 500+ staterooms is required.
• Fluent in English excellent verbal and written communication skills.
• Ability to speak additional languages is an advantage.
• Strong leadership and training skills, with experience in managing multi-cultural teams.
• Flexible, stress-resistant, team player, with a strong work ethic.
• Advanced administrative skills, including proficiency in PC-based databases, spreadsheets, and word processing.
• Guest-focused, service-oriented, with a professional appearance and impeccable hygiene standards.
• Comprehensive knowledge of Public Health and Sanitary Policies.
• Experience in dry-dock or new-build ship launches is preferred.