Job Description

BAR UTILITY

Viking is a strong and dynamic company, with a growing fleet of more than 80 river ships and seven ocean vessels cruising over 100 itineraries around the world. In 2022, our guests will experience all the comfort and elegance of our award-winning fleet with two expedition ships built specifically to explore the world's most remote destinations. We will also expand our operations to the U.S. with the addition of a new Mississippi River ship.

WORKING WITH VIKING
As a Viking Shipboard Team Member, you represent Vikings values and our service Standard, STAR Service. You are a hospitality professional with a passion for excellence. Viking will empower you with the skills, knowledge
and tools to succeed in your role onboard. At Viking, we are committed to each other and our guests through a shared set of values. We strive to be the best; we always impress our guests, and we care for each other as a
family. By working for Viking, you embody our world-class service culture and become a valued part of our Viking family.

PURPOSE OF POSITION

* The Bar Utility ensures the efficient operations of beverage services in the assigned food and beverage (F&B) areas while maintaining the highest level of cleanliness and hygiene standards. 

* It is your duty to ensure that glassware, equipment, and utensils are exceptionally clean and orderly. 

* It is your responsibility to create a friendly, guest-oriented service culture to ensure guest satisfaction and repeat business, which in turn will increase revenue and profitability for the company.

YOUR RESPONSIBILITIES

* Collect all types of used glassware from all outlets and ensure glassware is separated, washed, & stored in the correct size racks to avoid breakages; wash all glassware as needed based on operational needs; ensure the dishwasher is operated according to instructions provided by the supervisor/manufacturer; inspect glasses for any damages and report damages to the resupervisor; return clean glasses to assigned areas.

* Assist the bar team with opening and/or closing the bar, as required.

* Ensure that ice bins are stocked at all times; retrieve ice from central locations, and restock bins as needed, using the correct tools.

* Collect and transport a variety of supplies between stores and work areas, placing items in the appropriate location; continuously replenish necessary bar supplies throughout the day.

* Set up working areas, mainly bars and pantries, in accordance with the directions from relevant supervisors and Vikings Operations Manuals & Standard Operating Procedures (SOPs).

* Ensure that all aspects of Responsible Service of Alcohol Policies & Procedures are both met and adhered to by guests & fellow crew members within his/her designated area of responsibility.

* Minimize equipment loss/damage and maintain immaculate cleanliness standards in relevant areas by applying safe working policies and procedures according to all Public Health policies and ensuring that
All equipment is sanitized and returned accordingly after each use.

*Separate & remove garbage and place it in designated containers; clean garbage as often as needed, ensuring those separation procedures and all public health standards are maintained.

* Ensure mise-en-place for all areas of responsibility are prepared 15 minutes prior to service.

* Participate in the daily reunion every day to understand your team's operational needs and to ensure consistent adherence to Viking's STAR Service Standards.

Provide the highest level of comfort and sales-oriented service to guests and consistently maintain an impeccable standard of cleanliness and hygiene in assigned areas, as per Viking's STAR Service Standards and all public health policies; proactively prepare service according to guest flow, embarkation and disembarkation, sea day activities, & other activities.

* Assist with loading shipments onto the vessel on boarding days and ensure that shipments are stored in the relevant areas & assigned bars accordingly.

* Ensure you always wear the appropriate and task-specific Personal Protective Equipment (PPE) as required for your duties onboard. Always use correct lifting techniques to prevent injuries.

* Uphold impeccable grooming standards at all times by complying with Vikings image and uniform standards.

* Ensure that company property is appropriately secured and protected, especially during rough weather conditions, in order to prevent unnecessary loss or damage.

* Demonstrates outstanding flexibility: able to work at different times of the day, under pressure, and reflect a positive can-do attitude and the best image of Viking at all times.

* Become knowledgeable about itinerary-related ports of call, shore excursions, and shipboard activities such as events, entertainment, and programs.

* Have strong motivation to achieve the company goals and objectives (quality and financial) for the Bar Department.

* Have full knowledge about safety & security procedures and can operate in line with all public health, environmental, and safety & security policies; participate in all training concerning onboard training, safety & security, fire prevention, and evacuation exercises as required by the company.

This document describes the primary activities, duties, and responsibilities of this position. Your manager or supervisor may assign additional duties and responsibilities to you.

YOUR PROFILE
* A required minimum of six months experience as a Bar Utility or similar position within a premium brand hospitality and/or bar environment; or a hospitality degree and at least four months on-the-jobtraining; must
demonstrate the ability to work independently.

* Must be a minimum age of twenty-one (21) years old; physically fit and in good health; must be able to carry heavy items and stand, kneel, and bend for prolonged periods of time.

* Fluent in English—you must have excellent English communication skills to clearly communicate with the bar team and guests.

* Must be flexible, stress-resistant, and a committed team player with an exceptional work ethic.

* Guest-focused, service-oriented, positive personality, professional appearance, and impeccable hygiene standards, with excellent knowledge of sanitary standards, are required.