Customer Care Representative – Virtual

About the Opportunity
We work alongside unions, credit unions, and member-based organizations across Canada to deliver long-term benefits that help protect families. Our mission is centered on supporting working households and making sure families have the coverage they can rely on. As we continue to grow, we're looking to bring on motivated, people-focused individuals who want to build a meaningful career with us.

Your Role
You'll serve as a key contact for families, helping them navigate their benefit options with professionalism and care. This is a client-focused role where building trust and delivering a strong experience is essential.

Key Responsibilities

• Clearly present benefit options through virtual meetings
• Complete and manage documentation with accuracy and compliance
• Build and maintain lasting client relationships through follow-up
• Collaborate with your team to enhance service and efficiency

What We're Looking For

• Legally authorized to work in Canada or US
• High school diploma or equivalent (post-secondary education is an asset)
• Previous experience in customer service, admin, or client-facing roles is an advantage

Core Strengths

• Strong communication skills, both written and verbal
• Organized with solid attention to detail
• Comfortable adapting in a fast-paced setting
• Problem-solving mindset
• Team-oriented with a positive attitude

What You'll Get

• Full benefits package including dental, prescription, and travel coverage
• 100% remote role with flexible scheduling
• Ongoing training and clear advancement pathways
• Performance-based incentives and bonus opportunities
• A supportive, inclusive team environment

Apply Today
If you're looking for a career that offers flexibility, growth, and purpose, this is your chance to take the next step. Apply now and start building a future you can be proud of.