Call Center Representative

Position: Call Center Representative

Location: Remote, US candidates only

Contract type: Part time/Full time

Company Overview:

American Bear Nutrition is a leading health and wellness company that specializes in providing high-quality nutritional supplements to help people achieve their fitness and wellness goals. We are dedicated to providing our customers with the best products and customer service in the industry.

Job Overview:

We are currently seeking a highly motivated and customer-oriented Call Center Representative to join our team. This is a remote position, open to US-based candidates only. As a Call Center Representative, you will be responsible for handling inbound and outbound calls, providing product information, and assisting customers with their inquiries and orders. This is a full-time or part-time contract position with the potential for growth within the company.

Key Responsibilities:

- Answer incoming calls and respond to customer inquiries in a professional and timely manner

- Provide excellent customer service by understanding and addressing customer needs and concerns

- Process orders and payments accurately and efficiently

- Maintain a high level of product knowledge to effectively answer customer questions and provide product recommendations

- Follow up with customers to ensure satisfaction and resolve any issues or concerns

- Keep records of customer interactions and transactions

- Collaborate with other team members to improve customer service and overall customer experience

- Meet or exceed call center metrics and goals

Qualifications:

- High school diploma or equivalent

- Previous customer service experience, preferably in a call center environment

- Excellent communication skills, both verbal and written

- Strong problem-solving and decision-making skills

- Ability to multitask and work in a fast-paced environment

- Proficient in Microsoft Office and CRM software

- Flexibility to work evenings, weekends, and holidays as needed

- Must have a quiet and dedicated workspace for remote work

We Offer:

- Competitive salary and benefits package

- Opportunities for growth and advancement within the company

- Comprehensive training and support

- Positive and collaborative work environment

- Remote work flexibility

If you are a self-starter with a passion for helping others and a strong work ethic, we want to hear from you! Join our team at American Bear Nutrition and be a part of our mission to help people live healthier and happier lives. Apply now!