Quality Control

What does Ameritel offer for Quality Control?

• Fixed schedule and weekends off
  
• Easy call monitoring process and work flow

Qualifications

• A keen eye and hearing for details
• Excellent English proficiency with very good comprehension and writing skills.
• Excellent analytical skills
• Computer literacy
• Database management
• The ability to consistently identify mistakes across thousands of inspections
• The ability to closely follow quality standards
• Decision-making skills

Roles and Responsibilities:

• Ensure that all of the quality check procedures put in place by the company are followed for all recorded calls.
• Create comprehensive documentation for quality issues and note the corrective actions that were taken
• Educate the team on quality control issues and work with team leaders to improve overall company quality and A leads.
• Call Monitoring or Evaluation
• Listening to recorded calls from the agents to evaluate and assess if the client is qualified.
• Generating daily, weekly, & monthly Quality Reports.



Getting your Dream Job is as easy as 1-2-3!

1. Apply here

2. Complete your prescreening assessment (sent via e-mail)

3. Book your own five-minute phone interview and DONE!