IT Permanent Services Support or Inventory and Stock L2 - Praha 5-Smíchov, Czech Republic (On-Site) - L8R473V3

Job Description:

Educational Qualifications:

Diploma in IT or A+/n+ certification

IT Desktop Support, good experience in the IT environment

Walk in Center experience

About the Job:

- Reading error codes flashed up on the device

- Swapping out hardware

- Tracing faults using diagnostic devices and software

- Upgrading components

- Assisting the support staff of other service-providers

- May require some staggered shifts

- Will require some travel to sites

- Other duties may be assigned

- Inventory Management

- Supervise the flow of company's stocked goods

- Keep a detailed record of each new or returned goods as it enters or leaves the stockroom

- Control and oversee ordering inventory, storage of inventory, and control the amount of goods

- Update the record file

- Common inventory management techniques knowledge

- Daily, Weekly and Monthly Reporting on IT Stock

- Must be able to produce trend analysis report on common failures on end user devices

Essential Qualifications:

- Years of experience: Intermediate, typically 2 to 4 years of applied skills and experience

- Supplier resourced have completed industry standard training and certifications to include A+ certification or have equivalent work experience at a minimum of 3 years

- Completion of required training and certifications or have equivalent work experience at a minimum of 3 years to perform warranty hardware repair of HP, Dell and Lenovo devices including warranty parts ordering, repair/replacement and defective part return

- Working technical knowledge of Windows operating systems to allow for resolution issues, or full rebuild of the PC using client specific documentation provided by the client

- Familiarity with OSX, iOS and Android operating systems in order to provide best-effort support to End users using related devices

- Working technical knowledge of Microsoft Office Products, antivirus products, desktop services to allow for resolution of software application issues

- Ability to use provided knowledge article to resolve issues with client specific applications

- Customer-facing "soft skills" including strong verbal and written communications

- Ability to apply intermediate level of subject matter knowledge to solve a variety of common IT issues

- Excercises independent judgement within defined practices and procedures to determine appropriate action

- Acts as an informed team member providing analysis of information and limited project input

- Evaluates unique circumstances and makes technical and procedural recommendations

- Distinctive service and customer orientation

- Fluent English in spoken and written, native Russian

- Conversational local language

- Close attention to detail and ability to work independently as well as part of a team on multiple projects