IT Support Field Engineer Warsaw, Poland (On-Site) - QY7XRR4V

The Field Engineer will be expected to travel to multiple customers at multiple sites as needed for support, dispatch and backfill purposes. The Field Engineer ensures that a companys computer systems work effectively for streamlined operations. They install computer hardware and software, update applications and perform diagnostic tests and maintenance on computer components. They help people resolve network, hardware and software issues. Depending on their specialisation and employment requirements, Field Engineers can work as full-time within a company and offer technical support and require to work overtime and weekends to suite the Company and Customer needs. Site Visit Reports will be submitted to the management team once the site visit is complete. The Field Engineer will need to keep a record of his hours using our internal company application software, which must be submitted daily for approval.

Provide support for remote sites in and around the Region.

After hours on-call support for requested sites.

Provide support to other HPIT support teams as needed.

Participate in operational meetings as required

LAN and Voice MACD knowledge/skills

Maintain and update existing network infrastructure. This includes:

Adding connectivity between labs, offices and network equipment via copper and fibre.

Where required, maintain inventory of spare equipment, operating supplies, and cables.

This will include creating and/or maintaining spreadsheets and/or other documentation regarding inventory levels

Create and maintain accurate documentation regarding site Cabling Support service

Send representation to appropriate platform meetings and other meetings that affect the service being supported

Hardware Depot/ Hardware Recovery Centre support

Loaner equipment management.

Parts Ordering and inventory management.

Shipping and Receiving management.

Provision authentication hardware like active smart cards, Active Keys, and smart card readers for users using HP internal systems.

New PC setup, install, re-image and End-user data transfer.

System software & hardware support in PCs.

Incident management & resolution.

Demonstrate leadership in identifying and implementing best practices in the form of process and quality improvements for the services supported. All changes/implementations must be approved by HP prior to being completed.

Requirements:

Bachelors degree in Computer Science or Information Technology.

Proven work experience as Desktop Support Engineer or Support Technician.

Good written and verbal communication skills (Polish min B2 and English B2)

Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.

Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN and others.