Sales & Support Specialist

Join Our Team as a Sales & Support Specialist (West)

Location: North America (West) - can be based anywhere in West ideally ID or CA. 

About Us: We are leaders in the dairy industry, committed to enhancing dairy farm management through innovative technology and solutions. With decades of experience, we empower dairy farmers with tools and insights to optimize operations, improve animal welfare, and achieve sustainable growth. Our comprehensive suite of products includes activity monitoring systems, milking parlor technologies, and herd management software.

The Role: As a Sales & Support Specialist, you will ensure the effective utilization of our system and promote best practices to enhance dairy farms' performance. You will be the farm management "expert" and lead application training, education, and support activities to dealers, partners, and customers. Additionally, you will engage in pre-sales activities, working with potential customers to understand their specific needs, conducting product demonstrations, and performing technical assessments to ensure successful implementation.

Key Responsibilities:

• Enhance "cow" and "dairy-farm management" knowledge throughout the dealer network.
• Share dairy industry knowledge and experience with all relevant parties (PMs, R&D, Applied research, Marketing, Tech Support, etc.).
• Provide ongoing pre-sales and post-sales support to the sales team, the dealership, and when necessary, to end customers.
• Provide training to new users as part of the 0-30-60-180 program, all in coordination with the relevant dealer.
• Ensure dealer application support personnel as well as dairy producers understand how to navigate the software.
• Support end users (dairy farmers) via training courses, one-on-one individual training, and answering "how-to-use" questions.
• Provide remote training and guidance to dealers and end customers (webinars, Team Viewer, etc.).
• Respond to service calls (application) and direct inquiries.
• Coordinate training and support with the tech support team.
• Take part in beta test team, distributor product follow-ups.
• Create and manage a library of professional materials: presentations, articles, tutorials, etc.
• Represent the company at industry events, conferences, trade shows.
• Invest time and effort helping dealers to develop application support personnel within the dealership.
• Competitive Analysis: Analyze competitors' products and services to highlight the unique selling points of your product during the sales process.
• Customer Relationship Management: Build and maintain relationships with potential customers to understand their needs and ensure a smooth transition from pre-sales to post-sales.
• Other duties and responsibilities as assigned.

About You:

• Ability to travel: 50-75% of the time - Must.
• Dairy farm working environment experience - practical knowledge and experience - Must.
• Experience with herd management software.
• Previous proven experience working closely with dairy farmers.
• Strong customer service focus.
• Highly disciplined, motivated, and able to self-manage time/tasks.
• Customer support, with the ability to communicate well with dealers, installers, and farmers.
• Excellent communication skills (written and verbal).
• Ability to work within a team and comfortable working alone.
• Self-motivated with a drive to succeed.
• Undergraduate Degree in Agriculture Business, Dairy Science, or another related field a huge plus.

Join Us:

• Competitive base salary with a bonus plan.
• Comprehensive benefits package, including health insurance and a retirement plan.
• Opportunities for professional growth and advancement.
• Collaborative and supportive work environment.
• Make a meaningful impact in the agricultural industry by promoting sustainable and efficient farming practices.

Apply now and be a key player in driving our company's growth and success.