Key Account Manager - IT Solutions

Our client is an international technology company recognized for helping organizations improve their digital capabilities through innovative solutions and expert services. As the business continues to expand, they are looking for talented professionals to join their growing team.

As a Key Account Manager, you will be responsible for managing a portfolio of strategic clients, acting as their trusted advisor while ensuring seamless collaboration with internal teams. Your focus will be on strengthening long-term partnerships, understanding client needs, and identifying opportunities to create additional value throughout the customer journey.

Main responsibilities:

• Manage and develop a portfolio of key business accounts, ensuring high levels of client satisfaction and long-term retention
• Build trusted relationships with decision-makers by gaining a deep understanding of their business priorities and objectives
• Coordinate the successful delivery of ongoing client initiatives in collaboration with cross-functional teams
• Monitor project progress, manage expectations, and ensure timely communication with all stakeholders
• Identify opportunities to expand existing partnerships by introducing additional solutions aligned with client needs
• Prepare business reviews, presentations, and recommendations that support clients' strategic objectives
• Track account performance, analyze client feedback, and recommend actions to improve engagement and business results
• Maintain accurate account information, activities, and opportunities within the company's CRM system

Desired experience, skills and qualifications:

• 2-4 years of experience in Key Account Management, Account Management, Customer Success, Client Services, or a similar client-facing role within the IT/Tech business sector
• Experience in coordinating cross-functional teams and client-facing projects
• Strong relationship-building and communication skills with the ability to interact confidently with stakeholders at different organizational levels
• Very good understanding of DevOps, cloud, IT security, migration, and other IT solutions
• Familiarity with CRM platforms and project collaboration tools
• Excellent organizational skills and the ability to manage multiple priorities simultaneously
• Commercial mindset with the ability to recognize business opportunities and contribute to account growth
• Analytical thinking combined with a proactive, solution-oriented approach
• Interest in digital transformation, technology, or business consulting environments
• Fluency in both English and Bulgarian
• University degree

Our Client Offers:

• Opportunity to become part of a growing international organization with an ambitious and collaborative culture
• Professional development through structured training, mentoring, and career growth opportunities
• Exposure to international clients and diverse business projects
• Modern working environment where initiative, collaboration, and innovation are valued
• Competitive remuneration package complemented by performance-based incentives
• Additional employee benefits package
• Hybrid working model providing flexibility and work-life balance

Are you passionate about building trusted client partnerships and delivering exceptional customer experience? Do you enjoy coordinating multiple stakeholders, identifying growth opportunities, and helping clients achieve their business objectives? If so, we'd love to hear from you.

We appreciate all applications, however, only candidates selected for an interview will be contacted.

Note:

We are committed to creating a diverse and inclusive workplace. Qualified applicants from all backgrounds are encouraged to apply. We comply with all applicable national and local laws pertaining to non-discrimination and equal opportunity.

License No: 3529/25.5.2023.