Senior Transact Solutions Analyst – Digital Banking - Ghana

Job Title: Senior Transact Solutions Analyst – Digital Banking - Ghana

Industry: Banking

Location: Ghana

Salary: GHS 780,000 – 1,050,000 per annum

The Opportunity

We are recruiting an experienced Senior Transact Solutions Analyst for a well-established international banking institution operating in Ghana.

This is a hands-on role within the Digital Channels function, responsible for designing and delivering technology-enabled solutions across the organisation's digital banking ecosystem. The successful candidate will work across debit cards, digital customer onboarding, mobile banking, SMS messaging, internet banking and API-enabled payment platforms.

The role requires a strong combination of Temenos T24 expertise, business analysis, solution design and systems integration experience, together with the ability to translate complex business requirements into practical technical solutions.

The successful candidate should be comfortable working independently from an early stage while collaborating closely with Technology, Digital, Operations, Compliance and other business stakeholders.

Key Responsibilities

• Gather, analyse and refine business requirements from stakeholders across Digital, Technology, Operations and Compliance.
• Analyse, design and support implementation of end-to-end solutions across digital and regulatory projects.
• Translate business requirements into clear Business Requirement Documents (BRDs), Functional Specification Documents and technical solution requirements.
• Lead the definition and configuration of KYC/KYB workflows, including identity verification, document capture, screening and risk-scoring requirements.
• Work with product owners and business stakeholders to identify process and system gaps, clarify requirements and understand underlying business cases.
• Design and support integrations between digital onboarding journeys, Temenos T24, screening engines and third-party services.
• Define and validate API requirements for digital banking initiatives.
• Work closely with engineering and backend teams to ensure solutions are secure, scalable and aligned with architectural standards.
• Support integrations with third-party service providers and payment platforms.
• Collaborate with UX/UI teams to refine customer journeys, screen flows, navigation and interaction patterns.
• Develop and validate test scenarios and business rules and coordinate SIT/UAT activities.
• Ensure defects are clearly documented, prioritised, resolved and retested against agreed business requirements.
• Support troubleshooting, root-cause/defect analysis and resolution during digital platform implementation and rollout.
• Provide operational and technical support through implementation, go-live and post-go-live stages.
• Identify process, system and operational gaps through structured business and impact analysis.

Experience & Technical Requirements

The ideal candidate will bring:

• Strong practical experience in Temenos T24/Transact, including end-to-end solution development and integration.
• Strong experience gathering and documenting business requirements, process flows and functional specifications.
• Experience translating business needs into workable functional and technical solutions.
• Good understanding of T24 APIs and integration frameworks, including IRIS, OFS, REST APIs and event-driven integrations.
• Experience integrating core banking platforms with digital channels and third-party systems.
• Experience with digital banking solutions such as mobile banking, internet banking, debit cards, digital onboarding and API-based payments.
• Practical experience with KYC/KYB workflows and customer onboarding solutions.
• Experience supporting SIT, UAT, defect management and post-go-live activities.
• Working knowledge of Jira and Confluence.
• Exposure to payments, lending, deposits and regulatory technology projects would be advantageous.
• Knowledge of UK or international banking/payment environments would also be beneficial.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Technology, Business Process Engineering or another relevant discipline.
• Relevant professional or technology certifications would be advantageous.

Skills & Competencies

• Strong analytical and critical-thinking capabilities.
• Excellent business and technical documentation skills.
• Ability to translate business requirements into practical technology solutions.
• Strong stakeholder management and communication skills.
• Excellent organisational and time-management skills.
• Ability to work effectively across business, technology, operations and compliance teams.
• Strong problem-solving skills with a hands-on approach to delivery.
• Ability to work independently while managing multiple priorities.

IT & Collaboration Tools

• Microsoft Word, Excel, Outlook, Visio and PowerPoint.
• Jira and Confluence.

Additional Information

Candidates should be based in, or willing to relocate within commutable distance of, Accra, Ghana.