Title: Operations Manager / FMCG

Reports to: General Manager

Key Responsibilities include - but are not limited to:

• Oversee day-to-day operations across multiple outlets
• Lead and supervise store supervisors and frontline staff
• Ensure compliance with brand standards, safety protocols, and hygiene regulations
• Monitor performance metrics (sales, costs, waste, inventory, staffing) and develop strategies for improvement
• Conduct regular store visits and audits to ensure quality and consistency
• Coordinate staff recruitment, training, and development
• Develop and implement SOPs to enhance operational efficiency
• Manage supply chain and vendor relationships
• Collaborate with marketing and finance teams on promotions, budgeting, and forecasting
• Handle customer or operational issues as needed

Requirements

• Bachelors degree in Business, Hospitality, or a related field
• 5+ years of experience in retail or food service
• Proven team management skills
• Strong understanding of operational workflows, cost control, and inventory management
• Excellent communication and interpersonal skills
• Strong computer skills