Customer Service Officer

Our client is an internationally recognised logistics and supply chain organisation with operations across multiple continents. Join a high-performing team supporting large-scale operations and innovative supply chain solutions.

YOUR ROLE
The incumbent will be part of a larger team within the logistics department in providing seamless and customer-focused solutions to support the achievement of business objectives.

RESPONSIBILITIES
Communicate with customer, warehouse and forwarder in day-to-day operations
Responsible to meet all operational key performance indicators and required service standard
Ensure proper keeping of cycle count sheet by respective Customer Service Executive / Officer for audit trail purpose
Responsible in reconciling all stock discrepancies
Shipment booking and transport arrangement
Experience in order processing
Collate and compute the monthly KPI report
Ensure the Customer Service Executive / Officer submit the KPI per established schedule
Maintain inventory accuracy between us and customers WMS system

REQUIREMENTS
Preferably Diploma in Logistics or Business Admin
Product and System knowledge & MS Office Skills
Customer Service Orientated

Our client values and recognises the contributions of their people and is committed to supporting career growth and development. Employees enjoy a competitive benefits package, including annual leave, healthcare coverage, and insurance benefits, along with opportunities to build a long-term career within a global logistics organisation.

 By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Gwenneth Kirsten Wee
Reg No. R1545315 | EA: 25C3031 | UEN: 202527765K
gwenwee@antares.com.sg
[Antares Management Services Pte Ltd]