HR Shared Services Lead / HR Shared Services Manager

HR Shared Services Lead / HR Shared Services Manager

Industry: HR & Financing

Location: Subang, KL

Salary: RM 8000 - RM 12000 per month

Working Hours: Office hours

Reporting Line

Reports to: Senior HR Manager (Singapore)

Direct Reports: (Senior) HR Shared Services Executive

Job Summary

The HR Shared Services (HRSS) Lead is responsible for leading and delivering end-to-end HR shared services operations for the Group and assigned external clients. The role focuses on consistent, accurate and timely execution of HR administrative and operational processes, in accordance with established policies, SOPs and statutory requirements.

This role is operational and execution-focused, ensuring service quality, process discipline and governance. All employment decisions, policy interpretations and approvals remain with Group HR or the respective employing entities.

Successful applicant with higher calibre may be offered HR Shared Services Manager. The appointment level will be commensurate with experience, capability, and scope of responsibilities.

Key Responsibilities

HR Shared Services Operations

• Lead day-to-day HR shared services delivery for Group entities and assigned clients
• Oversee end-to-end HR administration including:
  • Employment contracts and amendments
  • Confirmation, transfer and standard HR letters
  • Onboarding and offboarding administration
  • Employee data changes and records management
• Review HR documentation prepared by the HRSS Executive prior to release
• Ensure adherence to approved templates, SOPs and governance standards

Payroll & Statutory Coordination

• Coordinate monthly payroll processing with payroll vendors and internal stakeholders
• Review payroll inputs including allowances, leave deductions and overtime data
• Support statutory administration such as CPF, EPF and tax-related filings
• Ensure payroll accuracy, timelines and reconciliation standards are met
• Escalate discrepancies or risks promptly

HR Systems & Data Governance

• Oversee HRIS administration and employee master data accuracy
• Ensure compliance with data protection and confidentiality requirements
• Generate standard HR reports (e.g. headcount, payroll, turnover)
• Support audit, compliance and regulatory documentation

Employee & Client HR Enquiries

• Act as escalation point for HR operational queries from employees and clients
• Ensure consistent, accurate and professional responses within defined scope
• Escalate matters requiring interpretation or decision-making to Singapore Office

Team Supervision & Capability Building

• Provide guidance, training and day-to-day supervision to HRSS Executive
• Allocate work, manage workload and ensure service turnaround standards
• Build a strong execution-focused HR shared services culture

Governance & Stakeholder Management

• Liaise closely with Singapore office on HRSS matters
• Support implementation of Group HR initiatives from an operational perspective
• Ensure strict adherence to approval authority, escalation protocols and governance framework

Key Requirements

• Degree or Diploma in Human Resources, Business Administration or related field
• Minimum 8 years of HR operations / shared services experience
• Strong exposure to Singapore and Malaysia HR administration and payroll processes
• Experience supporting multiple entities and/or external clients preferred
• Strong knowledge of HR documentation and statutory compliance
• Highly detail-oriented and process-driven
• Comfortable in an execution-focused, non-HRBP role
• Strong written and verbal communication skills in English
• Proficient in Microsoft Excel and HR systems (preferable QuickHR)

Please submit your detailed resume together with your current and expected salary. Applications without this information may take longer to be processed.

Other Information about this role:

Scope of Support

• Internal Group entities (Singapore and Malaysia)
• External client organisations, within agreed HR shared services scope and service levels
• HR shared services delivery only (no decision-making authority on employment matters)

Authority & Governance

• This role does not carry decision-making authority on employment matters
• All employment decisions, policy interpretations and approvals remain with:
  • Group HR (Singapore), or
  • The respective employing entity
• The HR Shared Services function is responsible for execution, coordination and administrative support only

ANTARES MANAGEMENT SERVICES PTE. LTD.

EA License No.: 25C3031

UEN: 202527765K

Disclaimer:

1. This job description is provided for informational purposes only and is subject to change based on the employers requirements.

2. Our agency is committed to promoting diversity and equal opportunity in the workplace. All applicants will be considered based on merit, qualifications, and fit for the role, without discrimination on the basis of race, gender, age, religion, disability, or any other protected characteristic.

3. ANTARES MANAGEMENT SERVICES PTE. LTD. is the exclusive recruitment partner for this role. All communication regarding applications should be directed through our agency.